Tech - L3 Server Repair Dept. VII
About The Position
The Server Repair Tech will be responsible for testing, troubleshooting, and replacement of parts on servers sent to SMS for diagnosis and repair. This role involves daily responsibilities such as inspecting, testing, and diagnosing servers, replacing parts as needed, and conducting and analyzing server stress tests. The technician will document all symptoms, test results, and parts replaced in the shop floor tool and collaborate with various teams including motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel. This position also requires providing backup for QC, inspection, whole unit repair, and motherboard testing, as well as managing parts consumption. Additionally, the role involves team building and leadership, maintaining a positive work environment, and collaborating with other teams such as warehouse, shipping, and receiving. The technician is expected to follow processes for system and parts management and perform other duties as assigned by leadership.
Requirements
- Know basic server architecture
- Know how to assemble components to make server functional
- Run and understand testing diagnostics
- Understand basic networking architecture
- Understand basic error codes
- Able to trouble shoot common server errors and issues
- Motivated to solve problems
- Interested in constantly learning about servers and networking
- Increased understanding of testing and error codes
- Brings knowledge to enhance trouble shooting and diagnosis of failures
- Understands end to end flow of server repair process
- Know Linux commands and able to use terminal.
- High school diploma or equivalent technical experience
- Certifications in Server support and architecture desired
- Experience troubleshooting and diagnosing servers
- Experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
- Experience with replacing parts on servers
- Experience with server configuration
- Good written and verbal skills; needs to document errors and repairs
- Must be able to identify and resolve problems in a timely manner.
Nice To Haves
- Provides feedback and collaborates with MB repair team
- Prefer if can read schematics.
- Understands MB repair process
- Brings knowledge to enhance trouble shooting and diagnosis of failures
- Interested in constantly learning about servers and networking
- Increased understanding of testing and error codes
- Understands end to end flow of server repair process
- Prefer to have worked in a PC or server type of environment
Responsibilities
- Inspect, test, and diagnose servers
- Replace parts as needed
- Conduct and analyze server stress tests
- Document all symptoms, test results, and parts replaced in shop floor tool
- Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
- Provide back up for QC, inspection, whole unit repair, and motherboard testing
- Maintain parts consumption
- Other duties as assigned by leadership
- Maintain and nurture positive work environment
- Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
- Follow process for system and parts management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
