SERVER POM

Fantasy Springs Resort Casino•Indio, CA

17d•Onsite

About The Position

This position is responsible for providing fast, friendly, professional, and responsive customer service to restaurant guests, bussers, and the restaurant host/hostess. The role requires maintaining current and accurate menu information, suggesting items based on guest preferences, and up-selling appetizers, beverages, and desserts. A key responsibility includes working knowledge of computer systems, especially the POS system, for accurate order entry and payment processing. The server must also adhere to schedules, attend service staff meetings, and follow all cash handling and gaming guidelines. Additionally, the role involves ensuring the proper setup and maintenance of service stations, tables, and common areas, as well as polishing and stocking silverware, glassware, and flatware to service standards. The server must be knowledgeable in liquor and wine service and all state laws pertaining to alcohol sales. They are expected to deliver prepared food to guests promptly, monitor and resolve service issues, and assist with bussing, cleaning, and setting tables as needed. Maintaining cleanliness of designated areas, deep cleaning restaurant equipment, and operating equipment according to guidelines are also part of the duties. The server will recognize and provide appropriate service to specific player tiers and promote current casino events and programs. This position may involve duties beyond those listed, as business needs may change.

Requirements

Must be at least 21 years of age.
High school diploma or GED equivalent.
Food Workers Certificate. (Food handler’s card).
Minimum of 1 year of food server experience in a high volume, sophisticated or upscale.
Must read, write, understand and speak English fluently.
Excellent customer service/communication skills.
Must be able to lift and carry up to 35 lbs. (Glass racks, coffee urns, bins of flatware, supplies to restock service stations).
Must be able to lift trays with food (30 lbs.) above shoulder level.
Must be able to pull or push 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers).

Responsibilities

Provides fast, friendly, professional and responsive customer service to restaurant guests, bussers and restaurant host/hostess.
Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
Adherence to schedule and attendance at all service staffs meeting.
Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes, totals, and presents check for payment to correct customers.
Follow all cash handling and gaming guidelines.
To ensure proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms.
To ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards.
To ensure sufficient set ups for service station, including silverware, china, sugar creamers iced tea, coffee according to business levels. Always be fully prepared for concerts nights and turns based on business needs.
To be knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
Deliver prepared food to the appropriate guest within three minutes of completed production of order.
Monitor and resolves service issues for entire outlet according to service standards.
Assists bus help, as necessary, in bussing, cleaning and setting tables.
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.
Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.