Server Lead

La Posada Green Valley, AZ•Green Valley, AZ

6d•Onsite

About The Position

The Server Lead is responsible for overseeing food service operations, resolving customer complaints, and ensuring quality standards are met. This role involves inspecting supplies and equipment, monitoring staff performance and adherence to policies, and managing the appearance and flow of dining areas. The Server Lead also handles scheduling, duty assignments, and reporting on dining room operations. Additionally, they may recommend improvements to procedures and performance, and perform other assigned duties.

Requirements

One to two years related experience
Basic computer skills are necessary.
Communication, Oral - Ability to communicate effectively using the spoken word.
Professional and Courteous Communication - Ability to communicate professionally and courteously with residents, patients, guests, and family members.
Computer Skills - Excellent computer skills
Organized - Ability to organize and prioritize multiple tasks.
Safety Awareness - Follows all Infection Control practices, including handwashing techniques, standard precautions, isolation precautions, and safety precautions.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Communication, Written - Ability to communicate in writing clearly and concisely.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Team Builder - Ability to convince a group of people to work toward a goal.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
Judgment - The ability to formulate a sound decision using the available information.

Responsibilities

Resolve customer complaints regarding food service.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Observe and evaluate workers and work procedures to ensure quality standards and service.
Monitor compliance with policies and procedures for servers including service, appearance, customer service, and assigned duties.
Monitor server sections for flow and distribution of workload, catering functions for special set ups and service issues, and salad bar and buffets for professional and appealing appearance.
Complete opening and closing server duty rosters, section assignments, server schedules, and daily record of events in FOH Log and FOH Attendance in Outlook.
Prepare information for supervisors as requested on dining room operation and performance.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Oversees the set-up of all stations.
May be asked to recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Other duties as assigned.