Server / Expeditor Job Description

KASV INC DBA IHOP•Mishawaka, IN

4d•Onsite

About The Position

The responsibilities of a Server in our restaurant are to greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables. All our servers are also responsible for handling cash and credit card transactions. To help our restaurant provide a pleasurable dining experience, a good server should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.

Requirements

Prior experience as a server is a plus.
Must showcase teamwork and communication skills.
Must be able to handle money transactions responsibly.
Must be able to multitask and act quickly.
Must be flexible and ready to work in shifts.
Must be a team player.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write guest checks and simple correspondence.
Ability to read and speak English well enough to understand guest checks, communicate with customers, and read instructions, warning and safety labels.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
IHOP training course work as assigned.

Nice To Haves

No prior experience or training is required.

Responsibilities

Greeting, seating, and escorting guests.
Providing menu recommendations and additional information.
Upselling additional products when appropriate.
Helping guests with menu recommendations.
Taking orders using software, order slips, or by memorization.
Communicating order details to the kitchen staff.
Delivering food and beverages in a timely fashion.
Delivering checks and collecting bill payments.
Cleaning and maintaining the appearance of tables and tableware.
Providing exceptional customer experience.
Develop and maintain professional and functional working relationships with IHOP employees and customers.
Execute the service success steps – Service Excellence
Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP.
Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience.
Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank customers and invite them to return.
Memorize and apply IHOP terminology, abbreviations, methodologies, plating, and menu knowledge.
Comply with SOP methods of creating guest checks and maintaining cash control.
Stock and rotate all needed supplies in the service area and the dining room.
Comply with all local and SOP health, sanitation, and safety guidelines.
Check restrooms hourly to ensure proper stock levels and cleanliness.
Clear, clean, manicure, re-set tables, clean chairs, booths, and floors.
Perform all cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.