Server/Cashier

FORT HALL CASINO•Fort Hall, ID

43d•$12 - $16•Onsite

About The Position

Under the direct supervision of the Food & Beverage Supervisor, the Server/Cashier contributes to the efficient daily operation of Food & Beverage activities at the Shoshone-Bannock Casino Hotel. The role greets and serves venue guests, hosts guests, takes table orders, prepares beverage orders, accepts payment, and assists co-workers to support customer satisfaction in accordance with established policies and procedures. The employee maintains professionalism in interactions with internal and external customers. The listed duties are illustrative and not all-inclusive.

Requirements

High school diploma or GED.
One year of food service, cashiering, or related experience; a combination of relevant education and related work experience may be considered.
Successfully pass a background screening or investigation, including a pre-employment drug screen, personal reference check, employment verification, and federal, state, and/or tribal criminal history checks.
Obtain and maintain Food Handler’s and TIPS/ServSafe Alcohol certifications.
Submit supporting documentation of education and training.
Obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.
Knowledge of restaurant operations, food service principles, cash-handling procedures, customer service standards, applicable laws and regulations, and the casino hotel's goals, policies, and procedures.
Skill in operating a cash register and point-of-sale system, handling multiple tasks, addressing customer problems, analyzing problems and identifying solutions, using English correctly, and providing exceptional customer service.
Ability to communicate effectively verbally and in writing; maintain confidentiality; work with people from varied social and cultural backgrounds; exercise judgment; build professional relationships; remain calm in emergencies; meet deadlines; work independently with minimal supervision; adapt to varying situations; and demonstrate professionalism, ethics, integrity, and sensitivity to guest needs.
Tribal and Native American preference applies to all positions.

Responsibilities

Greet restaurant customers and take food and drink orders.
Enter orders into the point-of-sale system.
Handle cash and provide change.
Serve food orders in a timely and professional manner.
Remain attentive to customers throughout their dining experience.
Respond to inquiries and make recommendations about menu items and daily specials.
Ensure guest checks and payment methods are accurate; operate the point-of-sale system, make change as needed, and issue receipts.
Balance and reconcile computerized and manual reports at the end of the shift.
Perform opening and closing side work as instructed.
Set up tables, trays, and carts.
Report maintenance or housekeeping discrepancies to management.
Attend and participate in regularly scheduled staff meetings.
Contribute to a team effort and accomplish related results as required.
Perform other duties as assigned.