Berenjak Server Captain - Soho House Chicago

Soho House•Chicago, IL

1d•Onsite

About The Position

We're excited to bring Berenjak to Chicago. Inspired by the beloved neighborhood kebab houses of Tehran, Berenjak is a place where incredible food, genuine hospitality, and bringing people together around the table are at the heart of everything we do. As we prepare to open our doors, we're looking for passionate, and dedicated people to join our founding team. Whether you're welcoming guests, crafting memorable dining experiences, or working behind the scenes, every role is an important part of creating a restaurant where both our guests and our team feel truly cared for.

Requirements

Minimum of 3+ years of experience and proven leader with exceptional skills to influence others on the floor.
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule and Club School.
Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
Ability to take direction, work in a team environment and autonomously.
Tips certified and POS knowledge.
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast-paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 20 pounds.
Occasionally kneel, bend, crouch and climb as required.
Must be able to perform physical activities such as lifting, cleaning, and stooping.
Must be able to stand, walk, lift, and bend for long periods of time.
Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Responsibilities

Supervising the team during service and events and positively influencing the team to execute effective and efficient service.
Understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards.
Collaborating with other team members and completing pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.
Maintaining a positive and influential attitude, being detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.
Acting as an extension of the management team by providing support to the operations/events and staff to make decisions and report back to management on staff performance, feedback and overall review of service.
Partnering with F&B leaders to ensure new team members are completing on-boarding checklist, all servers are taking breaks as well as creating systems and putting processes in place to better support a more efficient and effective experience for staff and members/guests.
Developing and maintaining professional relationships with all coworkers and management as well as completing checklists on all trained processes learned in Club School.
Positively influencing members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards.
Maintaining communication and advising Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk.
Completing all check out reports at the end of each shift and having it double checked and signed by management.
Adhering to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable.
Accommodating special requests from guests or alternative solutions that better suit business needs or advising management to further assess and provide options.
Ensuring food orders are finished being plated and coursed out correctly before appropriately serving to members/guests as well as assisting runners and bussers when possible with expo and service bar tickets to support all table orders.
Cleaning and stocking server alley and bar area, polishing silverware, plates and/or glassware as needed.
Performing other duties as assigned by supervisor/manager.