Server Assistant - The Kimpton Banneker Le Sel
About The Position
Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers. Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers. Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements. Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility. Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service. Present a clean and professional appearance at all times. Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Perform other duties as assigned, requested or deemed necessary by management.
Requirements
- High school education or equivalent experience.
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
- Communicate information and hotel services to management, staff and guests.
Nice To Haves
- Three - Six months experience in a food/beverage services environment or establishment
Responsibilities
- Ensure tables are cleaned and set in a timely manner to effectively serve our guests, maintaining table settings by removing finished courses, clearing ang organizing dirty dishes, glasses and silverware and maintaining a clean and sanitary bussing station.
- Complete all restocking and cleaning duties as instructed.
- Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
- Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
- Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
- Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
- Present a clean and professional appearance at all times.
- Maintain a friendly, cheerful and courteous demeanor always.
- Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Perform other duties as assigned, requested or deemed necessary by management.
Benefits
- Competitive Salary
- Daily Pay!
- Team Member Hotel Discount Program
- Uniforms Provided for most positions
- Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO
- 401k with employer match
- Team Member Awards and Recognition programs throughout the year
- Food and Beverage Discounts
- Tuition Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
