Server Assistant

The Loren at Lady Bird Lake•Austin, TX

7d•Onsite

About The Position

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. We are Uncompromising by Nature We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

Requirements

TABC Certification
Food Handler Certification
1+ year restaurant service experience, preferred
Hotel luxury experience preferred.
Availability to work nights, weekends and holidays
Ability to take ownership of issues
Ability to embody and impart the Loren’s unique culture to all associates
Maintain a professional attitude and appearance
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must be able to communicate effectively with guests, servers and kitchen staff.
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Nice To Haves

1+ year restaurant service experience
Hotel luxury experience

Responsibilities

Assist servers in delivering food and beverages to guests promptly and professionally.
Clear and reset tables between courses and after guests depart.
Refill water glasses and provide bread service or other table-side amenities.
Maintain cleanliness and organization of the dining room and service stations.
Monitor guest needs and communicate effectively with servers and kitchen staff.
Ensure all service ware is polished and properly stocked.
Support the overall flow of service, anticipating needs and responding quickly.
All other duties as assigned, requested or deemed necessary by leadership.