SERVER ASSISTANT

Fitler Club LLC•Philadelphia, PA

13d•Hybrid

About The Position

The Server Assistant will interact one on one with guests dining in the outlets. Service will include assisting servers, providing water service, running, and serving food, completing room service orders, clearing, and resetting tables utilizing club service standards, anticipate and monitoring guests’ needs, and ensure satisfaction. This will also include preparing dining rooms and back of house for service, keeping all areas clean and immaculate. The server assistants will maintain top-level product knowledge, knowing aspects of the menu and beverage offerings.

Requirements

1 year experience as a Server Assistant, Busser, or Food Runner, including experience in high-end restaurants, hotel or club environment
Knowledge of Food, Spirits, Wine, Beer
Must possess a positive attitude, attention to detail, and ability to work under pressure as a team
Most work tasks are performed indoors, some outdoor will be required
Must be able to bend, stoop, squat and stretch to fulfill tasks and physically able to lift and carry heavy trays and equipment as well as delicate china and glassware
Excellent customer service skills
Punctuality and regular and reliable attendance
Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands
Must have a positive attitude, be self-motivated, polite, and energetic

Responsibilities

Restaurant service at Little Horse Tavern will require elevated service knowledge and skill, consistently following sequence of service utilizing proper procedures and standards
Providing guests exceptional service throughout all phases of their experience at the club while commanding menu knowledge and preparation methods of both food and beverages, including specials and 86’d items
Completion of all opening and closing side work responsibilities
Knowledge of table, seat, station numbers, table set up
Attending daily line-ups/pre-shift meetings
Maintaining all equipment, tools, and supplies while following all procedures and policies set forth by the company, division, department, and local health department communicate any equipment problems with management
Working as a team and effectively communicating with management, fellow servers, and support staff in order to fulfill and address any issues or needs requested by guests and or other team members
Be knowledgeable for all activities and events onsite and in the city
Maintain confidentiality of all members and restaurant information
Follows grooming and uniform standards established for this role
Working as a team, effectively communicating with management and co-workers
Ensure that member and associates areas are maintained in a safe and secure environment
Always being positive, showing enthusiasm, being humble, being thankful, and being respectful to all team members
Performs all other duties as directed by immediate supervisors