Server Assistant

AccorHotel • Miami Beach, FL

7d • Onsite

About The Position

Under the general guidance of the F&B Manager, the Server Assistant is responsible for supporting Head Servers and Servers by keeping the dining area clean, stocked, and running smoothly, so guests receive exceptional service.

Requirements

• Ability to work in a fast-paced environment, carry multiple items, and stay organized during busy service.
• Good communication and teamwork skills, with a professional, guest-focused attitude.
• Monitor guest satisfaction, respond to requests, and handle basic complaints or issues professionally.
• Maintain cleanliness and organization of service areas, including clearing dishes, wiping/disinfecting tables.
• Set up, restock, and break down service stations, including napkins, menus, condiments, and service supplies.
• Strong customer service and communication skills with a friendly and professional demeanor.
• Ability to multitask in a fast-paced outdoor environment and work well in a team.
• Physically able to carry trays, walk on sand and wet surfaces, and lift around 20–25 lbs as needed.
• Requires flexible availability including weekends, holidays, and peak seasons or resort high periods.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.

Responsibilities

• Clear and reset tables by removing used plates, glassware, and utensils, then wiping and re-setting with clean tableware and condiments.
• Run food and beverages from the kitchen or bar to guests’ tables, ensuring items go to the correct guests.
• Refill water and other non-alcoholic beverages and assist with bread or complimentary items as directed by the server.
• Greet guests warmly when appropriate and respond to simple requests, such as extra napkins, cutlery, or condiments.
• Alert the server or a supervisor promptly if guests express complaints or special concerns.
• Keep server stations stocked with plates, glassware, cutlery, napkins, and other service items to support fast, efficient service.
• Assist with general cleaning tasks such as polishing glassware and silverware, removing trash, and following opening/closing side work checklists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed