Server Assistant - The Rabbit Hole
About The Position
Located in the heart of Toronto’s Financial District, The Rabbit Hole is a fun, energetic destination where every visit is full of surprises. Joining us means diving into a world of clever, approachable sharing plates, inventive cocktails, and warm, engaging service. You’ll delight guests with memorable experiences, bring personality and passion to every interaction, and help create an atmosphere that’s as playful as it is inviting. This is the perfect setting for hospitality professionals who thrive on creativity, energy, and the unexpected twists that make dining unforgettable. Reporting to the Front of House Management Team the Server Assistants play a key support role in the guest experience by maintaining a clean, organized dining environment and assisting Servers in delivering seamless service. With strong attention to detail and a high level of floor awareness, they ensure all tables are properly set and that food and beverage service is executed to standard.
Requirements
- Smart Serve Certification (required)
- Exceptional attention to detail and cleanliness standards
- Ability to remain calm and composed under pressure in a fast-paced environment
- Strong organizational and time management skills
- Capable of taking direction, prioritizing tasks, and working efficiently
- Clear and professional oral communication skills
- Solid knowledge of food and beverage offerings, with a willingness to learn
- Demonstrates a consistent sense of professional urgency and momentum in service delivery
- Flexible availability evenings, weekends, and holidays as needed.
- Legally eligible to work in Canada
Responsibilities
- Answer questions about food, beverages, wine and other restaurant functions and services when necessary
- Assist with food running, ensuring that plates arrive to the proper guest (no auctioning off)
- Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
- Communicate with Servers and Hosts to maximize seating
- Practice a high level of floor awareness and clear/clean as required
- Ensure that condiments are pre-portioned and the fridges are stocked with milk, cream, butter etc.
- Monitor food quality and presentation standards
- Follow all food safety standards and systems
- Empty garbage, change linen bags and dispose of garbage and recycling
- Communicate to all Servers any comments or information provided by guests to ensure a positive, memorable experience
- Other duties as assigned or required
Benefits
- Gratuities
- Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
- Discounted gym membership
- Access to our Employee Assistance Program for confidential support
- 50% dining discount at all O&B restaurants for you and up to three guests
- Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
