Server Assistant Dillard House F&B

Legacy Ventures • Dillard, GA

5d • $15 - $45 • Onsite

About The Position

The Server Assistant (SA) is an entry-level position that provides important support to restaurant staff while offering fundamental training and experience to the employee. The SA adds to guests’ dining experience by properly setting tables, providing bread and water service, clearing courses, cleaning and responding to the needs of guests and servers.

Requirements

• Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience.
• Must balance bar guests’ needs with those of guests served by wait staff. This requires practical knowledge of industry customer service standards.
• Must clearly communicate in a professional manner with guests, vendors, coworkers and management.
• The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words.
• Nonverbal cues from a guest or server can alert the bartender to a potential problem.
• Must also understand instructions, read written company memorandums and communicate when he or she needs more direction.
• Must adapt to different personalities of guests and coworkers without losing focus.
• Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.
• Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
• Assess the value and importance of customer needs to maintain a high standard of quality.

Nice To Haves

• The company seeks and rewards team members who demonstrate intelligence, judgment, a capacity to anticipate, loyalty, integrity, a high energy level, a balanced ego and the drive to get things done.

Responsibilities

• Properly and consistently set up bus stations, multiple table service, and private parties.
• Greet guests professionally at table with bread and water service.
• Replenish food and beverages when needed.
• Remove dishes from tables, bar and bus stations.
• Restock clean dishes.
• Assist servers in delivering food and beverages.
• Prepare dishes for washing by scraping and stacking them by type.
• Clean spilled food and drink.
• Keep restrooms, foyer and entrances clean.
• Maintain adequate stock of clean linens, silverware, glassware, dishes, and trays.
• Prepare coffee and tea as needed.
• Clean and refill condiments and polish silverware.
• Wash glasses and other serving equipment in the bar area.
• Complete special assignments.

Benefits

• Medical (Competitive Employer Contribution)
• Dental
• Vision
• Voluntary Life Insurance/ AD&D
• Disability
• Paid Time Off
• Telehealth and Tele-mental Health
• Medical
• Dental
• Vision
• Access to online mental health visit portal
• Disability
• Unheard of generous 401(k) match with a minimal waiting period (NO VESTING SCHEDULE)
• PTO for Full Time BOH hourly staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed