Server Assistant (Part Time)

Mainsail Lodging & Development•Naples, FL

5d•Onsite

About The Position

Server assistants will be responsible for the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with Innovation Hotel service standards and Mainsail Lodging & Development standards.

Requirements

High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g. tablets
Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
Ability to walk and bend
Ability to lift 25 pounds
Ability to communicate clearly
Corrected vision to normal range
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction and provide direction to others
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Nice To Haves

Previous hospitality/serving position preferred – minimum one-year Server Assistant, Backwater, or Food Runner in Southwest Florida area preferred

Responsibilities

Serves guests in an efficient courteous manner following the proper steps of service
Runs food and assists servers as needed
Comfort level with running food/drinks/deliveries inside guest rooms
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
Be aware of any specials, soups, drinks, and any items that are running low
Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures
Follow the proper steps of service consistently with every table as outlined in training manual
Clears tables quickly and quietly ensuring no residue is left on the table
Ability to carry a service tray
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests
Follow the procedures addressed in the training manual