Matria - Server Assistant
IHG•MA, MA
•Onsite
About The Position
As a Server Assistant, you play an essential supporting role in our Food & Beverage operation. You are the unseen elegance behind every polished table setting, the extra pair of hands that ensures service flows effortlessly, and a key contributor to the refined ambiance our guests expect. With poise and presence, you’ll help create memorable, elevated dining experiences—while upholding the highest service standards.
Requirements
- Prior experience in a fine dining or luxury hospitality setting is strongly preferred
- Strong attention to detail and a collaborative, service-focused mindset
- Fluent in English; additional languages are a plus
- Ability to lift and carry up to 50 lbs, and stand or walk for extended periods
- Comfortable bending, kneeling, and handling hot or heavy trays
- Availability to work evenings, weekends, and holidays based on business needs
- Frequent standing and walking in high-paced environments
- Repetitive lifting, bending, stooping, and carrying
- Manual handling of glassware, plates, linens, and trays
- Strong verbal communication and listening skills
- Poised and polished under pressure in both guest-facing and team-facing roles
Nice To Haves
- Additional languages are a plus
Responsibilities
- Reset and maintain tables with speed, grace, and precision between seatings
- Assist servers with timely delivery of food and beverages to guest tables
- Ensure dining spaces remain pristine, including floors, chairs, windows, and surfaces
- Stock and replenish service stations with napkins, silverware, condiments, and other essentials
- Support the flow of service by filling water glasses and serving non-alcoholic beverages
- Maintain organization and sanitation standards in back-of-house service areas
- Transport and separate used china, glassware, and flatware for cleaning
- Participate in daily briefings and service training to uphold Forbes-level service standards
- Collaborate with the culinary, bar, and stewarding teams to ensure smooth service delivery
- Perform additional duties as assigned by leadership to support dining operations
Benefits
- Medical, dental, vision, life, and disability insurance
- Matching 401(k) plan
- Paid vacation, holidays, and wellness days
- Complimentary dry cleaning and staff meals
- IHG Employee Room Benefit Program with worldwide hotel discounts
- Access to exclusive perks and discounts
- A polished, inclusive, and growth-focused workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
