Server Assistant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Dollywood Parks & Resorts•Pigeon Forge, TN

57d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to increase our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Server Assistant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Server Assistant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Server Assistant is responsible for delivering from the kitchen to diners. They are expected to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be able to obtain Food handler certification
Must be at least 18 years old
Basic computer knowledge and usage preferred
Must pass a pre-employment background check and drug test
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be willing to work in other disciplines within the department as directed by management
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to tolerate temperatures of 0 to 100 degrees

Responsibilities

Checks with Manager for daily forecast training standard objectives
Ascertains the daily specials from kitchen and communicates them
Assists service and kitchen team by bringing complete food orders from the kitchen to the dining room
Serves the food to the guests following the trained guidelines
Clears tables as needed
Assists with service team with water and bread service. Consistent removal of soiled dishes from tables
Resets tables to standard throughout service
Maintains buffet cleanliness and food quality/presentation if appropriate
Inspects dining room for cleanliness, proper supply levels and proper staffing
Cleans and organizes workstation
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Performs service and runner duties as appropriate
Provides excellent guest service at every opportunity
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Assumes duties of Supervisor in absence or as directed