Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

All Career•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Room Inspector for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Room Inspector checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems Inspects all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance Checks all entry locks on rooms to make sure they are in proper working order Manages the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems Analyzes data, evaluate systems, products and technology and establish quality control procedures Insures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment Assists Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment Assists management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications Conducts departmental and on-the-job training of housekeeping staff Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper Monitors cleaning supplies, keep inventory of supplies and notify management if orders need to be placed Completes any Company or Departmental required Leadership Training and Leadership Classes Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years of age
Must have at least 1 years’ experience as a room inspector in hotel/hospitality
Must possess a high school diploma or equivalent, college preferred
Must have a work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
Must have basic computer knowledge and usage preferred
Must be able to successfully pass a background check and drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
Able to lift minimum of 20lbs
Able to operate power machines to clean, wash, shampoo carpet
Able to properly use small hand tool/equipment and a variety of cleaning solutions

Responsibilities

Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
Inspects all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance
Checks all entry locks on rooms to make sure they are in proper working order
Manages the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
Analyzes data, evaluate systems, products and technology and establish quality control procedures
Insures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
Assists Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
Assists management in evaluating, coaching, disciplining, motivating and training all hosts.
Perform special projects as needed
Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
Conducts departmental and on-the-job training of housekeeping staff
Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper
Monitors cleaning supplies, keep inventory of supplies and notify management if orders need to be placed
Completes any Company or Departmental required Leadership Training and Leadership Classes
Management reserves the right to change and/or add to these duties at any time