Room Inspector - Year Round

Alterra • Winter Park, CO

4d • Onsite

About The Position

Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. POSITION SUMMARY: The Room Inspector inspects lodging facilities to ensure clean, orderly, and attractive conditions of the establishment. This employee is responsible for the training and correcting of all housekeeping employees (in conjunction with the Manager of Housekeeping and Housekeeping Supervisor). The Room Inspector will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Requirements

• Is honest and demonstrates integrity
• Follows established resort policies and procedures
• Is able to manage confidential information
• Reports to work exhibiting a professional appearance within defined guidelines
• Is supportive of resort mission and core values
• Sets a positive attitude for others to follow
• Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
• Is organized and capable of performing multiple tasks
• Is trustworthy and self-directed in work tasks
• Sees projects through to completion including follow-ups on any identified issues or long-term concerns
• Is able to handle a fast-paced working environment
• Is flexible with days and hours of work, based on resort needs
• Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work.
• Every guest encountered will be acknowledged, thanked and invited back
• At the end of the day, you will know you had a positive impact on our guests
• Employee will strive to exceed guest’s expectations
• Fulfills all owner and guest requests in a timely and professional manner
• Has strong knowledge of the resort/department, products, services, has experienced many of those products and services
• Listens carefully to owner and guest needs and expectations
• Anticipates & quickly responds to all owner & guest needs and potential concerns
• Communicates will all vendors in a professional manner at all times
• Education: High School Diploma or GED required
• Working knowledge of Microsoft Office & moderate computer functionality preferred
• Experience: At least two (2) years of related experience preferred

Nice To Haves

• Experience at a Mountain Resort Lodging Property preferred
• Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System, Kronos, and/or J.D. Edwards (JDE) preferred

Responsibilities

• Trains and coaches a team of Core, Regular, Seasonal, and Part Time Housekeeping Staff (in conjunction with the Manager of Housekeeping and Housekeeping Supervisor)
• Ensures the employees have to the skills, tools, and knowledge required to perform their job at the highest level (while remaining engaged)
• Demonstrates standards and procedures for housekeeping staff to follow, including: OSHA standards, Intrawest G&Os, Quality Assurance Program, Check-Lists, Safety Standards, Guest Service Standards, and all company SOPs (including HotSOS and Unifocus)
• Inspects and evaluates the physical condition of the establishment
• Documents inspection forms to hold cleaners accountable and to use as recognition or re-training tools
• Investigates and improves new cleaning instruments and methods
• Researches green initiatives and products
• Has working knowledge of equipment and periodically inventories and orders supplies and equipment (as required)
• Manages a safe employee and guest environment
• Ensures proper and timely communication with the Front Desk, regarding: owner/guest special requests, early check-ins, late check-outs, and room moves
• Is responsible that the Housekeeping staff follows the established uniform and appearance policies and takes corrective action if necessary
• Works as a room attended to clean units when needed
• Responsible for off-season duties, such as spring and fall deep cleans
• Complies with all company policies and procedures
• Knows the Winter Park Resort Core Values and models them to other employees

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED