House Attendant (Overnight) - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

All Career•Pigeon Forge, TN

13d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a House Attendant (Overnight) for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right House Attendant (Overnight) checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The purpose of the House Attendant is to maintain a professional, positive and upbeat attitude. The host is responsible for distributing clean linens to closets, and ensuring our Laundry Department receives all dirty linens to be washed. The host is responsible to clean and supply all assigned areas, including room attendant carts, storage rooms, and public areas. The host will provide support to the housekeeping department by running supplies as needed to room attendants and guests upon requests and maintain all floors in a clean and safe manner. This is done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Ensures that all dirty linen and trash gets taken from departure rooms Keeps all guest corridors and stairways neat, clean, vacuumed, and dusted Shampoos and extracts carpets, polishes/buffs floors as outlined by Executive Housekeeper on floor schedule and as needed/requested Cleans all linen closets on all 6 floors and empties trash on all floors Restocks guestroom supplies in the linen closets daily Delivers guest requested items when requested by guests Assists the Room Attendants by ensuring linen-chute storage area is clear and blue laundry bins are provided for soiled linen Delivers linen from the laundry to the floors as needed Offers all assistance possible to the guests Assists during deep cleaning times with tasks such as turning mattresses, moving furniture, cleaning bunk beds, and removing sheers and drapes Empties trash from housekeeping areas Transports trash and waste to central disposal area Delivers roll-a-way beds and cribs to guests Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years of age
Basic computer knowledge and usage preferred
Must be able to successfully pass a background check and drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment

Responsibilities

Ensures that all dirty linen and trash gets taken from departure rooms
Keeps all guest corridors and stairways neat, clean, vacuumed, and dusted
Shampoos and extracts carpets, polishes/buffs floors as outlined by Executive Housekeeper on floor schedule and as needed/requested
Cleans all linen closets on all 6 floors and empties trash on all floors
Restocks guestroom supplies in the linen closets daily
Delivers guest requested items when requested by guests
Assists the Room Attendants by ensuring linen-chute storage area is clear and blue laundry bins are provided for soiled linen
Delivers linen from the laundry to the floors as needed
Offers all assistance possible to the guests
Assists during deep cleaning times with tasks such as turning mattresses, moving furniture, cleaning bunk beds, and removing sheers and drapes
Empties trash from housekeeping areas
Transports trash and waste to central disposal area
Delivers roll-a-way beds and cribs to guests