Facilities Technician II - Dollywood's DreamMore Resort & Spa - Full Time Year Round

All Career•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Facilities Technician II who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region. We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Facilities Technician II will be equal parts curious learner, innovator, administrator, mentor and motivator. The ideal candidate will monitor, operate, and maintain building equipment and structures. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
High school diploma or equivalent
Minimum two-year job-related experience
Requires thorough knowledge of a specialized trade or technical field
May require operating knowledge of manufacturing or computer equipment
Must successfully complete a pre-employment background check including drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid TN driver’s license and insurance
Able to meet the physical demands of the job, including stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
Able to meet lifting requirements of 80 lbs
Able to accomplish basic repairs on HVAC, pool, and other machinery
Able to compile objective and measurable data and produce reports

Responsibilities

Maintains equipment using proper tools in a skilled craftsman-like manner
Performs assignments as directed by the Director of Facilities and Facilities Manager
Assumes the duties of other mechanics when required, including light carpentry, plumbing, grounds maintenance, electrical, painting, pool and spa maintenance, etc
Performs regularly scheduled guest room preventative maintenance keeping the rooms product in “like new” condition and of the highest quality
Ensures exterior grounds are regularly maintained and free of debris
Ensures exterior water features are well maintained, free of algae and debris
Completes regular property tours and inspections, identifying and repairing defects
Performs preventative maintenance on all equipment
Repairs all malfunctioning mechanic devices
Utilizes HOTSOS Work Order System regarding respond time repair request for carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting
Maintains pools and spas
Willing to acquire AFO Certification
Responds to guest room calls and assists guests with room issues
Is a specialist in a specific skill (Electrical, plumbing, painting, carpentry, etc.) Becoming a specialist in a skill is a prerequisite for promotion to Facilities Supervisor