Public Space Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

All Career•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Public Space Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Public Space Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The purpose of the Public Space Attendant is to maintain a professional, positive and upbeat attitude. The host needs to be able to engage with guests in a professional manner and to ensure the cleanliness of all public areas including restrooms, corridors, lobby and resort offices. This is all done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Maintains supply levels in the public areas. e. soap, toilet paper, and Kleenex Maintains and cleans all public restrooms, checking a minimum of twice each hour Executes routine checks of all public areas to ensure cleanliness Ensures all décor items, tables, lamps, and ledges in all public areas and corridors are dusted and clean Maintains the cleanliness of all windows, glass, doors and elevators in public areas Utilizes tools supplied to maintain cleanliness of elevator tracks, carpets and rugs, tile and hardwood floors, sidewalks and railings, and parking lot. (For example: shop vac, extractor, t300, pressure washer, leaf blower) Performs cleaning tasks in public areas: Including vacuuming, sweeping, moping, dusting, and collecting garbage Assists guests and other staff members as needed Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years of age
Basic computer knowledge and usage preferred
Must be able to successfully pass a background check and drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be able to lift/push/pull at least 20 lbs
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced, dynamic environment
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and discipline
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply and divide with accuracy
Able to operate power machines to clean, wash, shampoo carpet
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
Able to properly use small hand tool/equipment and a variety of cleaning solutions

Responsibilities

Maintains supply levels in the public areas. e. soap, toilet paper, and Kleenex
Maintains and cleans all public restrooms, checking a minimum of twice each hour
Executes routine checks of all public areas to ensure cleanliness
Ensures all décor items, tables, lamps, and ledges in all public areas and corridors are dusted and clean
Maintains the cleanliness of all windows, glass, doors and elevators in public areas
Utilizes tools supplied to maintain cleanliness of elevator tracks, carpets and rugs, tile and hardwood floors, sidewalks and railings, and parking lot. (For example: shop vac, extractor, t300, pressure washer, leaf blower)
Performs cleaning tasks in public areas: Including vacuuming, sweeping, moping, dusting, and collecting garbage
Assists guests and other staff members as needed
Management reserves the right to change and/or add to these duties at any time

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