Server Assistant - Part Time

Detroit Athletic Club•Detroit, MI

7d•Onsite

About The Position

The Stadium Club server assistant must maintain clear communication with and make themselves available to the server(s). He/she must be sensitive to the needs of the members/guests throughout the Stadium Club. Remember to operate as a team, ask for help when you need it and offer help whenever it is needed. The server assistant must respect fellow employees and promote a sense of camaraderie with one another, as teamwork and gracious hospitality are hallmarks of our club.

Requirements

Knowledge of appropriate table settings and service ware
Knowledge of restaurant operations, member relations and etiquette
Ability to read, write and speak the English language sufficient to understand menus, record orders, communicate with members and guests to explain all their offerings and accommodate special requests
Ability to remember, recite and promote the variety of menu items
Ability to move throughout a crowded dining room to attend to guests
Ability to effectively deal with member and guest complaints and concerns in a courteous and professional manner. This involves carefully listening to the nature of the concern, demonstrating empathy and providing a positive, proactive solution.
Any combination of education, training or experience that provides the required knowledge skills and abilities.
Ability to obtain any Club required certification or licenses. Example: TIPs on premise certifications or a State of Michigan food handler’s card.

Nice To Haves

Prior hospitality experience (Full service dining specifically) is preferred.

Responsibilities

Report to your position at your scheduled time, in proper uniform, professional, and properly groomed
Understand and practice the DAC attendance policy
Communicate to the Stadium Club manager or supervisor your arrival. Afterword’s, locate your assignment(s) opening and closing duties, and discuss any last minute changes.
Ensure the dining room is set and ready 15 minutes prior to start of the meal period, having all of the opening sidework complete. Also confirm room is fully functional.
Report any maintenance or housekeeping issues to management.
Attend all required meetings which includes lineups in the Stadium Club, pre-function meetings, PEP meetings, and any other training related meetings
Be on the floor 15 minutes prior to the start of a meal period fully knowledgeable of regular menu items as well as any specials with a friendly and professional disposition
Deliver continuous, timely and impeccable service throughout the shift
Assist the servers in expediting requests immediately and effectively. Respond to all member requests quickly and efficiently
Practice the Greeting S&P with all members and guests
Display teamwork and camaraderie within their department and with other DAC staff members.
Maintain proper and timely communication with service staff and the supervisory team
Assist in setting the dining room(s) for the next shift or day
Maintain clean and organized workstations
Expedite food, run food and clear plates to and from the kitchen
Have full knowledge along with an understanding of the House Rules and be prepared to professionally report any infractions to your management team
Maintain an open line of communication between members and their guests, management and line employees.
Assist in the training of newly hired employees.