Server Assistant

Highgate Hotels•Washington DC, DC

3d•Onsite

About The Position

The Server Assistant is responsible for overseeing table maintenance, maintaining the flow of service and assisting the servers in the dining room. This position requires a motivated hospitality professional who is organized, friendly, and passionate. You will be an integral part of our service team who sets the stage for a memorable meal. You have a passion for food and beverage and you strive to provide selfless hospitality to our guests. You have amazing attention to detail, work well as part of a team, and work well under pressure.

Requirements

1-2 years experience in a fine dining, high-volume atmosphere
Exceptional communication skills
Prior experience as a busser or server assistant in a full-service restaurant
Ability to learn and retain information quickly
Intellectual curiosity
Ability to work clean, organized, and as part of a team
Must be able to stand and walk for an extended period of time
May be required to lift trays of food or food items weighing up to 30 lbs.

Responsibilities

Clears and cleans tables and seating according to company standards
Set tables with the appropriate silverware, glass, and china
Maintains neat and clean work station during service
Monitors the establishment for cleanliness and newly vacant tables
Patrols assigned stations, refills beverages, removes service items and condiments per establishment procedures
Properly cleans and fills table condiments
Returns and properly stocks all dishes for cleaning
Promotes proper sanitation and safety for guests and colleagues at all times
Knowledgeable of table/seat/station numbers, proper table setups, room, capacity, hours of operation, price range and dress code of the restaurant
Knowledgeable of local activities and attractions appropriate for hotel and local area
Delivering the food/beverage to the guests' ensuring proper food/beverage item order is served to specific guest
Support the team and assist in running all food and beverage orders
Assisting with opening and closing duties, such restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc.
Ensuring bar is well-stocked with ice, liquor, wine, and beer.
Checking taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed.
Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles.
Learning about menu items and memorizing cocktail recipes.
Taking orders, bussing tables, opening tabs, and processing payments especially during peak hours.
Speaking to customers, answering questions, handling complaints.
Maintain records and report levels of usage to assist in reordering process and ensuring that delivered items are stored properly and complete other job-related duties assigned by the managers or supervisors.