Server Assistant/IRD

Kimpton Hotels & Restaurants•Dallas, TX

6d•Onsite

About The Position

As part of the In-Room Dining and Restaurant Support team, you’ll help ensure food and beverage service runs smoothly from the kitchen to our guests—whether delivering an order to a guest room or supporting service in the restaurant. You’ll be responsible for timely and accurate deliveries, maintaining clean and organized dining areas, and assisting servers to create a seamless guest experience. All food and beverage items should be fresh, properly presented, and delivered according to the hotel’s service standards.

Requirements

Customer service experience within the hospitality industry.
Excellent communication skills with phenomenal presentation skills.
Adequate knowledge of food quality standards, food and wine presentation.
Highly motivated and flexible individual, with the ability to take initiative.
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Food Handler Certification (if applicable)

Responsibilities

Be familiar with the proper use of room service carts, trays, ticketing, and cash-handling procedures.
Review orders as they arrive and prepare the correct amount of silverware, linens, condiments, glassware, and other necessary items.
Check all orders for accuracy, presentation, quality, and completeness before delivery.
Properly cover and place orders on the cart or tray, adding water and beverages last.
Deliver In-Room Dining orders accurately and within the expected timeframe.
Prepare and set up the guest’s in-room dining area according to their preferences.
Monitor meal completion and delivery times. If delivery will be more than five minutes past the estimated time, contact the guest, apologize, and provide an updated delivery time.
Present the guest check for signature, thank the guest by name, and ask them to call when they are ready for the service items to be removed.
Turn completed guest checks in according to established procedures.
Pick up In-Room Dining trays and carts while returning to the station and during slower periods.
Support restaurant service by clearing, cleaning, and resetting tables promptly and according to restaurant standards.
Assist servers with water service, table maintenance, pre-bussing, running food, and replenishing guest supplies as needed.
Ensure tables, chairs, floors, service stations, and guest-facing areas remain clean and organized throughout the shift.
Stock and maintain service stations with silverware, glassware, linens, plates, condiments, and other supplies.
Polish and organize silverware and glassware as needed.
Communicate with servers, kitchen staff, and leadership regarding guest needs, table status, delays, or missing items.
Respond promptly to spills, broken glass, and debris while following proper safety procedures.
Fill and clean salt and pepper shakers and maintain all tabletop items.
Deposit dishes, glassware, and utensils in the dish room or designated area and keep pathways clear.
Assist with opening and closing duties for both the restaurant and In-Room Dining.
Follow all food safety, sanitation, and hotel service standards.
Assist with responsibilities outside of this job description as needed.