Server Analyst

BlueCross BlueShield of South Carolina•Columbia, SC

4d•Onsite

About The Position

Focuses on server operations across multiple platforms with concentration in providing functional and empirical technical analysis related to the server infrastructure. This position will be the technical escalation contact and effectively on call. This position requires a security clearance which requires U.S. Citizenship to obtain. Sponsorship: This position is not eligible for sponsorship now or in the future.

Requirements

Bachelor's in a job related field Or an additional 4 years job related work experience Or Associate's plus an additional 2 years job related work experience
6 years of server or other job related experience.
Advanced technical knowledge of server, communications, and related hardware and software.
Strong understanding of technical problems and solutions in relation to the current, as well as the future business environment.
Proficiency with server technologies and platforms.
Excellent problem analysis of server systems.
Able to gather information, analyze information and troubleshoot various server problems.
Strong organizational and interpersonal skills.
Ability to communicate technical issues with non-technical people.
Strong customer service skills.
Strong knowledge of common server analysis, monitoring and security utilities.
Strong understanding of relevant server hardware and software.

Nice To Haves

Demonstrated ownership and operational support of Lenovo xClarity Administrator, including server discovery, monitoring, hardware management, alerting, firmware lifecycle management, physical intrusion detection, and support of physical Lenovo server infrastructure.
Experience serving as a primary escalation resource for enterprise Windows Server operations, including advanced troubleshooting, root cause analysis, and after-hours support of complex production issues.
Experience implementing and supporting physical Windows Server recovery solutions, including Commvault bare metal restores, local RAID recovery, and SAN-based storage recovery.

Responsibilities

Analyzes server workload, including traffic and utilization trends.
Provides analytical support to team members throughout the development and implementation process.
Provides feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs etc.
May provide training on hardware and/or software use.
Compiles and analyzes operational data and directs tests to assist in establishing standard for new designs or modifications to existing equipment, systems, or processes.
Tests and verifies servers and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
Confers with technical specialists and consults specifications to evaluate interface between hardware and software and operational and performance requirements of overall system(s).
Interfaces with users, consultants, technical teams, and vendors for maximum guidance or on new technology to determine installation requirements.
Ensures compliance with audit requirements.
Addresses vulnerabilities within audit-mandated time frames.
Anticipates and mitigates problems to integrity the security of the system.
Maintains effective security/backup and disaster recovery processes and systems.
Monitors server performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Creates and maintains process and procedure documentation.
Keeps knowledge and skills updated to keep up with rapid advancements in server technology.