Server Administrator

City of New York•New York City, NY

11d•Onsite

About The Position

The New York City Department of Sanitation (DSNY) is seeking a Server Administrator to coordinate and support scheduled system maintenance, updates, and infrastructure activities. The position focuses on minimizing disruption to daily operations while ensuring the reliability, security, and performance of agency technology systems. The Server Administrator plans and coordinates maintenance windows, security updates, patches, system changes, deployments, database migrations, and system upgrades. The role includes testing systems after maintenance, following recovery procedures when issues arise, troubleshooting service interruptions, documenting changes and incidents, and ensuring compliance with IT policies and change management procedures. The administrator must work on-site to diagnose and resolve physical hardware issues, including replacing server components, and must be able to safely lift and move IT equipment. Ability to drive is a plus for travel between facilities when required. Candidates should be permanent Certified IT Administrator (LAN/WAN) employees or have taken exam #1111. Candidates serving in similar titles may apply. The listed title qualification requires professional/vendor certification in local area network administration. Candidates must also meet one of the education and experience pathways listed under Qualifications, or an accepted equivalent. Incumbents may be required to update or obtain additional industry-standard certifications as determined by the employing agency.

Requirements

Professional/vendor certification in local area network administration required for the Certified IT Administrator (LAN/WAN) title qualification.
Candidates should be permanent Certified IT Administrator (LAN/WAN) employees or have taken exam #1111; candidates serving in similar titles may apply.
One qualifying pathway is a baccalaureate degree from an accredited college and two years of satisfactory full-time, non-classroom-based experience in LAN/WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management.
Alternatively, a four-year high school diploma or equivalent and six years of satisfactory full-time, non-classroom-based information technology experience, including at least two years of the LAN/WAN experience described in the qualification, are required.
An equivalent combination of education and experience may qualify. Thirty undergraduate semester credits from an accredited college may substitute for six months of experience; a master's degree in computer science or a related field may substitute for one year of experience. All candidates must have at least one year of qualifying full-time, non-classroom-based information technology experience.
Must be able to work on-site to troubleshoot and resolve physical hardware issues.
Must be able to safely lift and move IT equipment.
Incumbents may be required to update existing or obtain additional professional industry-standard certifications for the technical environments to which they are assigned.

Nice To Haves

Ability to drive, providing flexibility for travel between facilities when required.

Responsibilities

Plan, coordinate, and execute system maintenance and software updates during off-hours or designated maintenance windows to minimize disruption and downtime.
Perform and coordinate security updates, patches, and system changes, addressing critical vulnerabilities while minimizing user impact.
Monitor network performance and coordinate large-scale updates or deployments during periods of low network utilization.
Support database migrations, system upgrades, and other technical activities requiring controlled access or uninterrupted processing while maintaining data integrity and system consistency.
Test and validate systems, applications, and network services after maintenance before normal business operations resume.
Develop and follow contingency and emergency recovery procedures for unexpected issues or service interruptions resulting from maintenance activities.
Troubleshoot and resolve technical issues arising during maintenance windows and coordinate corrective actions to restore services promptly.
Document maintenance activities, system changes, incidents, and resolutions.
Ensure maintenance activities comply with IT policies, security requirements, change management procedures, and operational standards.
Assess operational impacts of planned system changes and recommend maintenance windows and implementation strategies.
Coordinate post-maintenance reviews to identify issues, lessons learned, and opportunities to improve reliability and reduce future disruptions.
Work on-site to diagnose server hardware failures, replace components, and ensure proper operation of on-premise infrastructure.
Safely lift and move IT equipment for hardware installation, replacement, or physical troubleshooting.