Servall Product Consultant

Dover Corporation • Madison, IN

6d

About The Position

Dover’s Vehicle Service Group (VSG) is a global leader in vehicle service equipment and is one of Dover Corporation’s founding companies. VSG includes brands in vehicle lifting, collision repair, wheel services, diagnostics, and tier-one automotive products, with operations worldwide.

The Servall Product Consultant manages one or more national accounts through each phase of lift repair or installation, providing accurate and timely information to the involved parties. The role includes dispatching service tickets, auditing, negotiating, order entry, and follow-up. It also uses technical product knowledge to assist repair account installers (RAIs) and audit their work. Success depends on providing excellent customer service, developing product-line expertise, and building strong relationships with national account representatives and the RAI network.

The position is eligible for a discretionary bonus based on performance metrics and other criteria in the applicable bonus plan. Pay considerations may include job responsibilities, work experience, education and training, location, and relevant skills.

Requirements

• High school graduate or equivalent.
• Basic knowledge of sales principles.
• At least 2 years of customer service experience.
• Above-average interpersonal skills, business acumen, and problem-solving skills.
• Strong client follow-up and organizational skills.
• Working knowledge of Microsoft Word, Outlook, and Excel.

Nice To Haves

• College degree or a combination of experience and education.
• Exposure to continuous improvement in a lean environment.

Responsibilities

• Identify appropriate RAIs for lift repairs or installations, negotiate quoted fees, dispatch work, and follow up.
• Guide and assist RAIs with technical problems, help find solutions, and ensure they understand special requirements.
• Oversee assigned national accounts, including follow-up, invoice auditing, and providing technical descriptions of required lift work.
• Respond to requests with a sense of urgency and a helpful demeanor.
• Manage parts and lift orders from order entry through quoting, auditing, and follow-up, including all levels of customer interface.
• Perform other duties as assigned.

Benefits

• Eligible for a discretionary performance-based bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED