Senior Zuora Administrator

Commerce • Austin, TX

7d • $93,000 - $139,000 • Hybrid

About The Position

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry. We are seeking a Senior Zuora Administrator to support our core revenue systems, including Zuora Billing, Zuora RevPro, and Intacct. You will report to the Sr Director, Enterprise Architecture and be directly responsible for complex system configuration, integrations, administration and other related tasks.

Requirements

• Bachelor’s degree in Business, Accounting, or MIS, or strong understanding of Quote to Cash operations
• 4+ years’ hands-on experience with Zuora Billing and/or Zuora Revenue
• Experience using Zuora Workflows for automation and configuration
• Problem-solving ability and ability to collaborate effectively
• Strong attention to detail
• Comfortable working in a fast-paced environment, and able to effectively balance multiple projects and competing priorities
• Ability to maintain confidentiality and build strong relationships across cross-functional teams
• Excellent verbal and written communication skills required

Nice To Haves

• 5+ years as a Zuora Administrator
• Experience working with Salesforce
• Experience working with Intacct

Responsibilities

• Complete hands-on development, administration, monitoring, and troubleshooting tasks for financial applications including Zuora Billing, Zuora RevPro, and Intacct
• Troubleshoot errors and issues related to invoicing, subscription changes, account issues, integration issues, etc.
• Respond to user application issues and enhancement requests in accordance to defined SLAs; work with vendor support organizations as appropriate to support internal teams
• Complete system and access changes, ensuring that all required approvals are captured and documented
• Help identify opportunities and root causes for improvement and suggest projects to streamline business operations
• Complete testing during new system implementation projects and for scheduled system releases
• Create systems documentation, including business requirements documents, functional design documents, test scripts, etc.
• Perform other related duties and responsibilities as needed

Benefits

• Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior