Senior Wire Transfer Specialist

SIMON•Little Rock, AR

21h

About The Position

The Senior Wire Specialist plays a critical role within the Operations Team, ensuring accurate and timely processing of wire transfers for all bank customers. This position requires strong attention to detail and the ability to perform a wide range of operational tasks in a high-volume, deadline-driven environment. The Senior Wire Specialist serves as a resource for the wire team, assists with process verification, and provides support for inquiries from employees and customers. Additional responsibilities include handling special projects and providing backup coverage for other Wire Specialists.

Requirements

Ability to perform tasks quickly and accurately.
Ability to operate in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.
High school diploma or its equivalent is required
4+ years’ applicable experience, preferred in banking operations or customer service

Nice To Haves

Skills Training
Communication
Time Management
Critical Thinking

Responsibilities

Accurately process domestic and international wire transfer requests received via phone, email, or in person, ensuring proper verification of account details and authorizations
Open cases as needed with wire transfer service providers
Perform callback verifications for phone, email, or fax-initiated wires; confirm wire instructions and authorization limits
Process foreign currency wires, prepare remittance disclosures, and handle reverse wire drawdown requests.
Investigate and resolve discrepancies, errors, or issues related to incoming and outgoing wire transactions promptly
Participate in core-related testing in UAT and Production. Maintain test scripts
Maintain and update email parameters for wire transfer notifications
Maintain departmental volume reports
Download and distribute daily and monthly reports to BSA; maintain accurate records in compliance with regulatory requirements
Mentor and train Wire Specialist II team members; assist in updating procedures as processes evolve. May assist leaders in day-to-day operational supervision of workflow
Manage high-volume internal mailboxes, balance AM and PM wire activity, and ensure timely responses to inquiries from customers and associates.
Adhere to all applicable laws, regulations, and internal policies; complete required compliance training.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.