Senior Voice Engineer

American Electric Power • Gahanna, OH

2d • Onsite

About The Position

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Requirements

• Strong experience with Voice / VoIP management tools and processes
• Strong knowledge and experience with Cisco Unified Call Manager
• Good experience with implementing Microsoft Teams Voice / Calling
• Strong knowledge and experience with SBC technologies (Oracle)
• Strong E911 experience
• Good knowledge and familiarity with Cisco UCS
• Good experience with general networking technologies
• Bachelor's degree in computer science, engineering, or related technical field is required.
• 7 years of relevant work experience is required.
• An equivalent combination of education and related experience may be considered.

Nice To Haves

• Strong understanding of call recording systems (NICE)
• 3+ years of experience managing large call manager telephony environments

Responsibilities

• Independently completes and leads infrastructure project assignments.
• Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure.
• Provide technical support and troubleshooting, cost estimates, justifications, and recommendations.
• Produces technical documentation, support and configuration.
• Helps manage, plan, and maintain technical platforms including upgrading systems.
• Monitor system performance, and install and configure hardware.
• Collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Benefits

• Competitive compensation
• Comprehensive benefits package that aims to support and enhance the overall well-being of our employees
• Educational assistance
• Social and recreational programs
• Company sponsored training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior