Senior Voice Engineer

Vantage Point Solutions • Mitchell, SD

3d

About The Position

As a Senior Voice Engineer, you will play a critical role in supporting and optimizing VoIP environments with a strong focus on advanced troubleshooting, incident resolution, and Session Border Controller (SBC) management. You will work closely with cross-functional teams to ensure reliable, high-quality voice services across the network.

Requirements

• 5+ years of hands-on experience in VoIP engineering and troubleshooting.
• Strong experience managing and supporting Session Border Controllers (SBCs).
• Experience with VoIP platforms such as NetSapiens, Ribbon C15, or Metaswitch.
• Deep understanding of SIP, RTP, and Telcom protocols.
• Proven ability to analyze SIP traces and debug complex call flows.
• Experience with hosted PBX and softswitch environments.
• Strong analytical and problem-solving skills with a focus on root cause analysis.
• Excellent communication skills and ability to work cross-functionally.

Nice To Haves

• Class 5 switch translation experience is a plus.

Responsibilities

• Serve as a subject matter expert in VoIP troubleshooting, resolving complex issues related to call quality, SIP signaling, call routing, and service disruptions.
• Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure, efficient voice traffic across networks.
• Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet captures.
• Support and maintain VoIP platforms, including IP PBXs, softswitches, and hosted voice solutions.
• Collaborate with network and operations teams to identify root causes and implement long-term solutions.
• Implement and maintain voice security best practices, including fraud prevention and SBC policy enforcement.
• Maintain clear and detailed documentation for troubleshooting procedures, configurations, and known issues.
• Provide escalation support for critical voice incidents.
• Work with vendors and carriers to troubleshoot issues.

Benefits

• This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees