Senior Voice Comm Engineer

Mass General Brigham•Somerville, MA

1d•$93,954 - $136,739•Hybrid

About The Position

Responsible for designing, implementing, maintaining, and optimizing complex telecommunications systems and networks, including CX1 platform administration and Azure-based infrastructure. This position plays a critical role in ensuring the efficient and reliable transmission of voice, data, and multimedia communications within an organization. Oversees systems administration activities related to CX1 and other enterprise communication tools, ensuring performance, security, and scalability in cloud environments. Provides guidance and mentorship to other telecommunications engineers.

Requirements

Bachelor's Degree required; experience can be considered in lieu of a degree
At least 5-7 years of experience in telecommunications engineering required
Strong knowledge of telecommunications principles, technologies, and protocols (e.g., IP, VoIP, SIP, MPLS, Ethernet).
Proficiency in network design and implementation using industry-standard tools and technologies.
In-depth understanding of network security concepts and practices.
Experience with telecommunications equipment, such as switches, routers, PBX systems, and VoIP gateways.
Familiarity with industry standards and regulatory compliance requirements (e.g., FCC, ITU-T, IEEE).
Excellent analytical, problem-solving, and troubleshooting skills.

Nice To Haves

CX1 platform administration
Azure-based infrastructure

Responsibilities

Designs and implements telecommunications networks and systems based on organizational requirements and industry best practices.
Monitors and maintains the performance and reliability of existing telecommunications systems.
Assesses the current and future capacity requirements of the network infrastructure.
Collaborates with telecommunications vendors and service providers to procure equipment, negotiate contracts, and manage service-level agreements.
Implements and maintains robust security measures to protect telecommunications networks from unauthorized access, data breaches, and other security threats.
Provides technical leadership and guidance to junior engineers and technicians.
Creates and maintains detailed technical documentation, including network diagrams, configurations, and operating procedures.