Senior VIP Host
About The Position
At LEGOLAND® Florida Resort, we create unforgettable memories for families every day—and our VIP experiences make those moments even more awesome. We are looking for an experienced, energetic, and guest-obsessed Senior VIP Host to help lead exceptional experiences for our most valued guests. As a Senior VIP Host, you will be a trusted member of the VIP team, helping ensure every VIP visit is personalized, seamless, and filled with the creativity, fun, and world-class service that make LEGOLAND Florida Resort special. From welcoming guests before arrival to creating magical in-park moments, you will help turn a great day into an unforgettable one.
Requirements
- Excellent communication, interpersonal, and collaboration skills.
- A strong passion for guest service and creating exceptional experiences.
- Ability to lead by example, support fellow Model Citizens, and maintain professionalism in a fast-paced environment.
- Comfortable managing guest inquiries, reservations, bookings, and follow-up communication.
- Basic computer, data entry, and math skills.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and peak operating periods.
- Ability to walk the park and stand for extended periods.
Nice To Haves
- Previous experience in a guest-facing hospitality, tourism, entertainment, hotel, commercial, or theme park environment.
- Experience supporting VIP guests, premium experiences, concierge services, tours, events, or reservations.
- Experience mentoring, training, or leading frontline team members.
Responsibilities
- Deliver personalized, high-quality service to VIP guests throughout their Resort visit.
- Prepare for and host a variety of VIP experiences, including VIP tours, hotel packages, birthday celebrations, special events, and other premium Resort offerings.
- Serve as a VIP concierge and key point of contact for guests before arrival and during their visit.
- Respond to VIP guest inquiries by email, phone, and in person with professionalism, warmth, and timely follow-through.
- Listen closely to each guest’s needs and personalize experiences to exceed expectations.
- Support VIP sales by helping convert guest inquiries into memorable premium experiences.
- Manage and track VIP bookings, reservations, guest details, and post-visit surveys.
- Help ensure smooth, efficient VIP operations across the Resort.
- Lead daily shift meetings to communicate priorities, assignments, and important updates.
- Monitor break assignments and team coverage to support a seamless guest experience throughout the day.
- Partner with leadership to ensure opening and closing responsibilities are completed according to established procedures.
- Follow all VIP standards, procedures, and Resort safety expectations.
- Lead by example as a positive, professional, and dependable Model Citizen.
- Serve as a trainer and mentor for VIP Hosts, helping build confidence, consistency, and exceptional service skills.
- Collaborate with teams across the Resort to create seamless, memorable experiences for VIP guests.
- Bring creativity, enthusiasm, and a guest-first mindset to every interaction.
Benefits
- Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
- Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
