Senior VIP Host

LEGOLAND Parks • Winter Haven, FL

2d • $16 • Onsite

About The Position

Create Extraordinary VIP Experiences at LEGOLAND® Florida Resort. At LEGOLAND Florida Resort, we create unforgettable memories for families every day—and our VIP experiences make those moments even more awesome. We are looking for an experienced, energetic, and guest-obsessed Senior VIP Host to help lead exceptional experiences for our most valued guests. As a Senior VIP Host, you will be a trusted member of the VIP team, helping ensure every VIP visit is personalized, seamless, and filled with the creativity, fun, and world-class service that make LEGOLAND Florida Resort special. From welcoming guests before arrival to creating magical in-park moments, you will help turn a great day into an unforgettable one. The ideal candidate has experience in hospitality, guest services, events, or entertainment environments. Flexibility to work weekends, holidays, and peak seasons. Ability to walk the park and stand for extended periods.

Requirements

• Excellent communication, interpersonal, and collaboration skills.
• A strong passion for guest service and creating exceptional experiences.
• Ability to lead by example, support fellow Model Citizens, and maintain professionalism in a fast-paced environment.
• Comfortable managing guest inquiries, reservations, bookings, and follow-up communication.
• Basic computer, data entry, and math skills.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak operating periods.
• Ability to walk the park and stand for extended periods.
• Ability to read written materials, complete paperwork, and follow safety procedures.
• Ability to communicate clearly with guests and team members in person and through communication devices.

Nice To Haves

• Previous experience in a guest-facing hospitality, tourism, entertainment, hotel, commercial, or theme park environment.
• Experience supporting VIP guests, premium experiences, concierge services, tours, events, or reservations.
• Experience mentoring, training, or leading frontline team members.

Responsibilities

• Deliver personalized, high-quality service to VIP guests throughout their Resort visit.
• Prepare for and host a variety of VIP experiences, including VIP tours, hotel packages, birthday celebrations, special events, and other premium Resort offerings.
• Serve as a VIP concierge and key point of contact for guests before arrival and during their visit.
• Respond to VIP guest inquiries by email, phone, and in person with professionalism, warmth, and timely follow-through.
• Listen closely to each guest’s needs and personalize experiences to exceed expectations.
• Support VIP sales by helping convert guest inquiries into memorable premium experiences.
• Manage and track VIP bookings, reservations, guest details, and post-visit surveys.
• Help ensure smooth, efficient VIP operations across the Resort.
• Lead daily shift meetings to communicate priorities, assignments, and important updates.
• Monitor break assignments and team coverage to support a seamless guest experience throughout the day.
• Partner with leadership to ensure opening and closing responsibilities are completed according to established procedures.
• Follow all VIP standards, procedures, and Resort safety expectations.
• Lead by example as a positive, professional, and dependable Model Citizen.
• Serve as a trainer and mentor for VIP Hosts, helping build confidence, consistency, and exceptional service skills.
• Collaborate with teams across the Resort to create seamless, memorable experiences for VIP guests.
• Bring creativity, enthusiasm, and a guest-first mindset to every interaction.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed