Senior Village Manager | 5:2/ 4:3 Roster FIFO | Western Australia

Sodexo

2d•Onsite

About The Position

This is a leadership role overseeing multiple village/town operations under Sodexo's IFMS contract. The Senior Village Manager drives operational excellence, commercial performance, and client partnership across the portfolio, providing direction to Village Managers and site leadership teams. The role is accountable for meeting SLAs/KPIs, optimising costs, ensuring compliance, and championing Sodexo's "Clients for Life" approach through strong stakeholder relationships and continuous improvement. This position works closely with the Regional Manager to identify growth opportunities.

Requirements

Experience leading large, geographically dispersed teams in remote site, FM, hospitality, or integrated services environments
Proven ability to lead, mentor, coach, and develop high-performing teams
Strong client relationship management and stakeholder engagement
Sound commercial/financial management skills, including budgeting and cost control
Thorough understanding of HSEQ systems, risk management, and regulatory compliance
Strong knowledge of food safety, chemical management, cleaning and hygiene standards
Excellent communication, negotiation, problem-solving, and conflict-resolution skills
Ability to manage multiple priorities in a dynamic operational environment
Strong analytical and reporting skills, focused on continuous improvement
Senior Secondary Certificate of Education or equivalent required

Nice To Haves

Tertiary qualification in Business, Hospitality, Facilities Management, or Operations Management desirable

Responsibilities

Acts as Sodexo's primary operational representative, building trusted client relationships, ensuring KPI/SLA compliance, and leading performance reviews with a focus on continuous improvement.
Leads Village Managers and site teams to drive safe, efficient, high-standard service delivery within budget, while pursuing growth opportunities and supporting business continuity.
Manages labour and operational costs against budget, drives productivity and revenue improvements, and maximises User Pay Services opportunities.
Champions a strong safety culture, ensures compliance with HSEQ systems, leads incident investigations/audits, and closes out corrective actions within required timeframes.
Coaches and develops teams, supports workforce planning and succession, promotes an inclusive culture, and manages performance/disciplinary processes fairly.
Ensures accurate reporting and record-keeping, and drives accountability for regulatory and contractual compliance across sites.
Identifies efficiency and service improvements, tracks industry trends, and fosters a culture of innovation and accountability.