Senior Vice President

Compass Group•Hayward, CA

19h•$250,000 - $275,000•Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Reporting to the COO, this Senior Vice President is responsible for the overall operation of several hundred accounts across Northern California. You will lead, manage, and inspire a team of senior leaders and set the culture for providing excellent customer service, operational excellence, and creative, cutting-edge innovation solutions that meet our clients’ requirements. You'll partner closely with your peers to deliver on the Canteen mission, support Key Performance Indicators, and sustain and grow our business. This is a dynamic and rapidly evolving environment. Passion and knowledge of logistics, distribution, the Bay Area culinary scene, and our tech-oriented client base are musts! This is a unique opportunity to play a game-changing role in the long-term success of our organization. This role is based in the East Bay Area and will office out of either Hayward (preferred) or Fremont.

Requirements

Highly organized, disciplined, and have a deep understanding of the operational and financial metrics
Loves managing, motivating, and inspiring teams to achieve goals they never thought possible
Has a high bar and holds their team and partners accountable in a way that inspires them to continuously improve
Has high integrity
Wants to have a major impact on the bottom line and the future growth of an organization
Passion and knowledge of logistics, distribution, the Bay Area culinary scene, and our tech-oriented client base are musts!

Nice To Haves

Bachelor’s or master’s degree from an accredited college or university in business or a related field, and/or 12 years progressive experience in multi-unit foodservice or other food services, hospitality management, culinary product development, and/or warehouse operations management
Experience with office coffee, pantry, micro-markets, vending preferred; open to multi-unit leadership experience in logistics, transportation, similar industry consumer products
Strong background in senior leadership roles with experience in contract and budget management, P&L management, customer service, people development, negotiations, culinary, innovation, etc
Exceptional leadership ability, team management, and interpersonal skills
Strong history of meeting and exceeding sales and profit objectives
Has contributed to the significant growth and success of an organization
A proven track record of growing a business and leading large cross-functional teams
Excellent business and financial acumen
Ability to think quickly, analytically, strategically, and accurately
Expert client relationship management, influencing, listening, and communications (written and verbal) skills
Inclusion mindset, proactive, positive, professional, flexible, and resilient
Strong track record of driving associate and customer satisfaction
Proven ability in developing and implementing new business models
Proven ability to work effectively in an unstructured, fast-paced and PL driven environment

Responsibilities

Lead, manage, and inspire a diverse team of district managers and/or regional directors of operations, and their teams, to provide top-notch products and services to our clients
Develop a culture of safety, customer obsession, innovation, curiosity, and proactiveness
Lead the organization through large-scale change
Drive self and team towards building strong relationships with clients at all levels and achievement of key performance indicators
Serve on the Pacific Division leadership team, influencing and leading division-wide operations, and regularly communicating with peers to share best practices, mitigate risks, champion diversity, and build community
Own key regional decisions with team input, weighing risks and rewards along with short- and long-term implications
Model communication that is strategic, thoughtful, and persuasive
Sets tone for culture of organization in the region and regularly meet with extended team to ensure full transparency, education, safety, accountability, and alignment
Serve as representative/brand ambassador of the Canteen team to most senior clients in the region, and act as escalation point
Partner with sales and retention teams to drive strategy for growth, structure deals, present new business, build relationships with prospective clients, and negotiate key contract terms
Collaborate with key partners on regional and/or nationwide initiatives
Ensure compliance with all safety, QA, company policy, and other program requirements
Champion development within the region; conduct performance evaluations and succession planning; maintain a full understanding of all roles within operation
Own regional financial results/P&L, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
Ensure consistent and fair administration of all policies and procedures
Oversee and shape employee engagement, retention, and succession planning efforts
Recognize and anticipate marketplace trends; participate in strategic planning meetings