ICBA INFORMATION TECHNOLOGY - SENIOR VICE PRESIDENT, TECHNOLOGY OPERATIONS
About The Position
The Senior Vice President, Technology Operations leads and manages ICBA’s internal information technology operations, infrastructure, and systems. The role ensures the reliability, security, and efficiency of core IT services that support organizational objectives and business continuity. It is open to candidates in the Washington, DC area. The position executes strategic direction for IT operations, support services, and security; serves as a liaison among IT, departments, executive leadership, and external partners; and provides sponsorship for cross-functional projects. It oversees IT teams and service delivery, enterprise governance and risk management, project prioritization, agile processes, security programs, audiovisual and technical support, and administration of software licenses, service contracts, and inventory. The SVP also collaborates with the CIO on the annual IT budget, drives process improvement and digital transformation, and leads and develops direct reports. The role requires a master’s degree, or a bachelor’s degree with equivalent experience, and 10 or more years of senior management experience. Candidates must also have at least 15 years of progressive experience in IT operations, systems administration, and/or technical support. The target annual salary range is $160,000 to $185,000, based on a regular, full-time schedule.
Requirements
- Master’s degree, or bachelor’s degree and equivalent experience.
- At least 10 years of senior management experience.
- At least 15 years of progressive experience in IT operations, systems administration, and/or technical support.
- Proven leadership experience managing cross-functional IT teams.
- Proven leadership experience managing helpdesk teams or an MSP vendor relationship.
- Strong understanding of ITIL, Agile methodologies, and cybersecurity frameworks.
- Excellent communication, organizational, and problem-solving skills.
- Ability to collaborate across departments and influence outcomes.
Responsibilities
- Execute the strategic direction for IT operations, support services, and security in alignment with organizational goals and business strategy.
- Serve as a strategic liaison between IT and other departments, executive leadership, and external partners.
- Provide IT leadership and sponsorship for cross-functional projects, facilitating stakeholder engagement and successful outcomes.
- Oversee the performance and development of IT teams, direct reports, and service desk staff.
- Establish and monitor key performance indicators for IT service delivery and operational outcomes.
- Lead enterprise-wide IT governance, risk management, and compliance programs, including security, regulatory adherence, and business continuity.
- Direct evaluation, prioritization, and execution of IT projects and initiatives, aligning resources with organizational priorities.
- Monitor enterprise agile processes and sprint ceremonies to support strategic project delivery and timelines.
- Drive continuous improvement in IT business processes to enhance scalability, efficiency, and value creation.
- Collaborate with the CIO to develop and manage the annual IT budget.
- Oversee security monitoring, incident response, and proactive risk mitigation across IT operations.
- Lead development and continuous improvement of security policies in line with organizational needs and compliance requirements.
- Champion innovation and digital transformation, including adoption of emerging technologies.
- Ensure consistent, reliable audiovisual and technical support across ICBA locations.
- Oversee software licenses, service contracts, and inventory management.
- Set clear goals for direct reports, manage performance through coaching and feedback, and foster an inclusive, high-performing team culture.
Benefits
- Generous and competitive benefits package.
- 401(k) savings plan with a 100% employer match of up to 6% of annual earnings.
- Hybrid work environment, monthly work-from-home stipends, and flexible work hours.
- Fitness discounts, telemedicine, on-demand therapy, and work-life balance tools.
- Tuition reimbursement and allowances for professional development.
- Frequent company social events.
- Friendly and inclusive workplace culture.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
