About The Position

Oversees, designs and maintains analytical solutions for regulatory exams, regulatory impacting audits, and regulatory impacting remediations for USCC businesses. Role is also responsible for developing and delivering reporting, dashboards, and analytical solutions to enhance visibility and tracking of customer remediation activities. The role establishes routines and governance practices to strengthen oversight, ensure timely execution of deliverables, and support data-driven decision-making. Partners with stakeholders to monitor performance, identify risks or gaps, and drive continuous improvement in remediation processes and outcomes.

Requirements

  • 10+ years relevant experience
  • Excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
  • Experience in regulatory management framework.
  • Excellent knowledge of Citi products, risk processes and controls with good understanding of regulatory requirements and risk management framework.
  • Thorough knowledge of regulations and risk management infrastructure.
  • Experience working with diverse group of stakeholders to achieve milestones and deadlines and capability to handle multiple tasks at one time.
  • Proven relationship management skills with ability to deepen relationships and build partnerships across the business, executive leadership and key functional support areas like Legal, Compliance, Control, in-business Risk and Independent Risk.
  • Experience in compiling process and data quality metrics, analyzing results to clearly communicate data-driven analysis to senior management.

Nice To Haves

  • Regulatory remediation management
  • Regulatory exam and audit support
  • Advanced data analysis and interpretation
  • Development of analytical solutions and dashboards
  • KPI/KRI design and monitoring
  • Data visualization and executive reporting
  • Trend analysis and root cause identification
  • Data quality management and validation
  • SQL, SAS, Python, Power BI, Tableau, or similar analytics platforms

Responsibilities

  • Develop and maintain reporting, dashboards, metrics, and analytical solutions that provide visibility into regulatory exam, audit, and remediation activities.
  • Design performance monitoring and tracking capabilities to support timely identification, escalation, and resolution of regulatory and remediation deliverables.
  • Enhance oversight of customer remediation programs through data analytics, reporting routines, and governance practices.
  • Execute recurring governance processes and performance routines to monitor execution against regulatory commitments, remediation plans, and associated milestones.
  • Analyze complex datasets to identify trends, risks, bottlenecks, and emerging issues requiring management attention.
  • Partner with business, risk, compliance, audit, and remediation stakeholders to ensure accurate tracking, reporting, and management of regulatory initiatives.
  • Produce executive-level reporting and presentations that support informed decision-making by senior leadership.
  • Drive continuous improvement of reporting frameworks, performance metrics, and oversight processes.
  • Support issue management activities, including monitoring issues through the full issue lifecycle from identification and remediation through validation and closure.
  • Maintain strong understanding of regulatory environments, governance expectations, and remediation practices to ensure oversight activities align with organizational standards.
  • Ensure data quality, integrity, and consistency across reporting and analytics solutions used for regulatory and remediation oversight.

Benefits

  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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