Senior Vice President, Product Management- Sprinklr Service

Sprinklr • Washington, DC

35d • $285,000 - $475,000

About The Position

Sprinklr is seeking a senior, visionary leader to serve as SVP of Product Management for the Sprinklr Service suite. This is a multi-hundred million dollar business growing at double digits, with disproportionate growth driven by AI-native capabilities. The role combines strategic thought leadership, operational excellence, and end-to-end product ownership across a comprehensive portfolio spanning CCaaS, Telephony, Workforce Management, Community, AI Agent Copilot, Contact Center Intelligence, and AI Agents. The individual will define the future of AI-powered customer service experiences, bringing innovation directly into the hands of customers while bearing general management responsibilities to deliver durable growth, profitability, and exceptional user outcomes.

Requirements

• Requires minimum of 15+ years product management experience with 10+ years in leadership roles.
• Proven experience leading large-scale, global enterprise SaaS product organizations with deep expertise in customer service / CX platforms (CCaaS preferred).
• Extensive experience in end-to-end product lifecycle management, including engineering and technical leadership.
• Strong track record in AI-driven product transformation and monetization.
• Exceptional strategic thinker, innovator and product evangelist with equal strength in operational execution.
• Customer-first mindset with a passion for building category-defining products.
• Credible external voice with demonstrated thought leadership in the industry.
• Expertise in software development methodologies, including Agile and DevOps.
• Excellent problem-solving skills and a strategic mindset to address challenges and opportunities effectively.
• Experience in managing technology budgets, vendor relationships, and resource allocation.
• Outstanding communication and interpersonal skills to lead, collaborate, and influence cross-functional teams and stakeholders.
• Experience and breadth leading a globally distributed team and a global customer base.
• Creative and intellectually curious, with strong strategic intuition.
• Inquisitive appetite (and humility) for proactively identifying and aggressively pursuing continuous improvements.
• Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment.
• Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.
• Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization.

Responsibilities

• Define, lead and drive the AI-native product strategy and management, partnering with executive leadership to define, build and scale AI-driven products and customer experiences.
• Define and evangelize a bold, differentiated vision for AI-native customer service.
• Serve as a visible thought leader and evangelist through blogs, podcasts, keynote speaking, and industry engagement.
• Shape multi-year product strategy, grounded in customer needs, market trends, and competitive positioning.
• Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in-class.
• Define and deliver organic and inorganic growth plans through ecosystem partnerships and targeted M&A plays across the CX landscape.
• Own the full product lifecycle across the Service suite, including: Product definition, roadmap, and delivery with high credibility.
• Own Growth, pricing, and monetization strategy.
• Own Profitability and business performance.
• Maintain a high say-do ratio, ensuring consistent, predictable roadmap delivery.
• Drive product decisions grounded in a deep understanding of system architecture, platform scalability, APIs, integrations, and data models.
• Drive an AI-first approach to product innovation, embedding AI deeply into workflows, automation, and user experiences.
• Champion a culture of Operational Excellence: Reliability, availability, security, accessibility, and quality beyond industry standards.
• Stay proficient about various geographical/industry needs in infra, compliance.
• Get hands dirty in creative solutioning to satisfy specific customer segment needs.
• Drive rigor in product operations, metrics, and delivery discipline.
• Build scalable processes and systems that enable high-velocity innovation.
• Lead the infusion of AI across all products, including: AI-native user experiences grounded in human-centered design, AI monetization strategies and packaging, Intelligent automation across service delivery.
• Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done.
• Lead the industry in AI-related pricing, positioning and monetization approaches.
• Spend sufficient time in leading CX AI centers of innovation (e.g., VC forums, consortiums).
• Act as a senior customer-facing leader, engaging directly with enterprise customers, partners, and prospects in partnership with the GTM teams.
• Represent the product vision at customer events, User Groups, executive briefings, and industry forums.
• Translate customer insights into actionable product innovation and differentiation.
• Partner deeply across: Engineering, Design, Product Marketing, Solution Consulting / Pre-Sales, Services, Sales.
• Ensure alignment from product vision through GTM execution and customer success.
• Enable automation across product delivery and services to scale efficiently.
• Build and lead a world-class global product management organization.
• Champion AI-native ways of working, embedding them into PM culture and execution.
• Drive high engagement, accountability, and leadership development across the team.

Benefits

• Voluntary healthcare coverage in countries where applicable
• Paid time off to recharge and spend time with loved ones
• Open Mentoring Program
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed