Senior Vice President, Product Designer

BNY Mellon•New York, NY

1d•Hybrid

About The Position

We are seeking a Senior Vice President, Product Designer for Enterprise Custody Services, located in New York, NY. This role involves redesigning the highly complex operational environment of global finance custody operations, which includes hundreds of applications and thousands of people. The team is building experience design from the ground up for one of BNY's largest platforms, allowing the person in this role significant influence over design operations. The team integrates AI tools for research synthesis, prototyping, workflow analysis, and design system infrastructure into daily practice. Design decisions are evidence-based, leading a cultural shift within the organization. This is a hybrid role for a senior individual contributor who will mentor and guide three designers, setting quality standards and strategic direction. The role involves working as a peer to product owners and engineering leadership, leading the team through the work rather than administrative management. The position is approximately 80% strategic and research-focused, and 20% hands-on design. Prior financial services domain expertise is less critical than the ability to learn quickly, ask pertinent questions, and apply rigorous design thinking to genuinely complex problems.

Requirements

10–12 years of experience in product or experience design, with significant depth in service design : mapping end-to-end workflows, creating service blueprints, designing across channels and touchpoints
Demonstrated experience leveraging user research methods (contextual inquiry, usability testing, research synthesis) to ground design decisions in evidence
Experience shaping persona frameworks or user segmentation models for complex, multi-role operational environments
Systems-level thinking: you see the whole experience (the workflow, the workaround, the handoff, the failure mode), not just the interface
Proven ability to influence product and engineering decisions through design evidence, not just design output
Experience working in enterprise, regulated, or high-stakes operational environments. You're comfortable with complexity, compliance constraints, and organizational politics
Strong design craft alongside strategic thinking. You can zoom in on an interaction pattern and zoom out to a platform strategy in the same conversation

Nice To Haves

You've incorporated AI-assisted tools into how you design, research, and prototype, not as a curiosity, but as a working method
Experience designing for AI-augmented workflows : confidence indicators, human-in-the-loop decision patterns, explainable AI outputs
Experience with design system governance across a fragmented platform
You've done service design in environments where nobody called it that. You mapped the workflows, identified the offline processes, and designed the interventions that eliminated them
You understand that the biggest design opportunities in enterprise aren't on the screen. They're in the operations, the handoffs, and the assumptions no one has questioned yet