Senior Vice President, POM Product Management

BNY Mellon • New York, NY

16h

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of SVP, Product Owner, Transfer
Agency Investor Experience to join our Fund and Investor Solutions team. This
role is located in NYC or Boston, MA.

In this role, you’ll make an impact in the following ways:

Drive the product  roadmap and delivery for Transfer Agency Investor
Experience capabilities, with a focus on investor-facing digital channels
(e.g., web portals, digital onboarding) that improve satisfaction,
self-service, and adoption.
Partner with business, operations, design, technology and client stakeholders
to define and prioritize channel enhancements and strategic initiatives
across the end-to-end investor journey.
Serve as Product Owner for key investor experience products and features 
with accountability for design, delivery, and ongoing optimization.
Translate investor, client, and operational needs into clear product
requirements, user stories, acceptance criteria, and prioritized backlogs
within an Agile operating model.
Lead a cross-functional team of engineers, UX/design, product specialists,
and business partners to deliver secure, accessible, and scalable digital
experiences that meet regulatory and brand standards.
Use voice-of-investor insights, client feedback, service metrics, and digital
analytics to identify friction points, quantify impact, and prioritize a
roadmap to deliver measurable improvements.

Requirements

• 8+ years of overall experience is required.
• Product Owner (or Product Manager) background with a track record delivering digital products in an Agile environment is required.
• Background in Operations, Product, or Engineering roles in fund servicing is a plus.
• Experience building or owning consumer-facing technology (e.g., web portals, mobile-responsive experiences, digital onboarding/registration, authentication, and self-service workflows) is strongly preferred.
• Strong problem-solving skills and experience driving digital product enhancements, journey redesign, platform modernization, and measurable outcomes using data/analytics are required.
• Experience working with cross-functional teams in an Agile environment is required.
• Internal and external client-facing experience is required, including partnering with stakeholders to represent end-user (investor) needs and support adoption.
• Experience using AI in product development is desirable.

Responsibilities

• Drive the product  roadmap and delivery for Transfer Agency Investor Experience capabilities, with a focus on investor-facing digital channels (e.g., web portals, digital onboarding) that improve satisfaction, self-service, and adoption.
• Partner with business, operations, design, technology and client stakeholders to define and prioritize channel enhancements and strategic initiatives across the end-to-end investor journey.
• Serve as Product Owner for key investor experience products and features  with accountability for design, delivery, and ongoing optimization.
• Translate investor, client, and operational needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs within an Agile operating model.
• Lead a cross-functional team of engineers, UX/design, product specialists, and business partners to deliver secure, accessible, and scalable digital experiences that meet regulatory and brand standards.
• Use voice-of-investor insights, client feedback, service metrics, and digital analytics to identify friction points, quantify impact, and prioritize a roadmap to deliver measurable improvements.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees