Senior Vice President, POM Product Management
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of SVP, Product Owner, Transfer Agency Investor Experience to join our Fund and Investor Solutions team. This role is located in NYC or Boston, MA.
Requirements
- 8+ years of overall experience is required.
- Product Owner (or Product Manager) background with a track record delivering digital products in an Agile environment is required.
- Strong problem-solving skills and experience driving digital product enhancements, journey redesign, platform modernization, and measurable outcomes using data/analytics are required.
- Experience working with cross-functional teams in an Agile environment is required.
- Internal and external client-facing experience is required, including partnering with stakeholders to represent end-user (investor) needs and support adoption.
Nice To Haves
- Background in Operations, Product, or Engineering roles in fund servicing is a plus.
- Experience building or owning consumer-facing technology (e.g., web portals, mobile-responsive experiences, digital onboarding/registration, authentication, and self-service workflows) is strongly preferred.
- Experience using AI in product development is desirable.
Responsibilities
- Drive the product roadmap and delivery for Transfer Agency Investor Experience capabilities, with a focus on investor-facing digital channels (e.g., web portals, digital onboarding) that improve satisfaction, self-service, and adoption.
- Partner with business, operations, design, technology and client stakeholders to define and prioritize channel enhancements and strategic initiatives across the end-to-end investor journey.
- Serve as Product Owner for key investor experience products and features with accountability for design, delivery, and ongoing optimization.
- Translate investor, client, and operational needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs within an Agile operating model.
- Lead a cross-functional team of engineers, UX/design, product specialists, and business partners to deliver secure, accessible, and scalable digital experiences that meet regulatory and brand standards.
- Use voice-of-investor insights, client feedback, service metrics, and digital analytics to identify friction points, quantify impact, and prioritize a roadmap to deliver measurable improvements.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
