Senior Vice President, Operations

Maryland Food Bank• Baltimore, MD, US, MD

13h•$160,000 - $185,000

About The Position

The Senior Vice President, Operations leads the sourcing, warehousing, transportation, inventory control, and distribution of more than 50 million pounds of food each year to a network of more than 760 partners throughout Maryland, while ensuring food safety and compliance with regulatory requirements and Feeding America standards. The role oversees more than 125,000 square feet of warehouse space across five facilities, a fleet of more than 30 vehicles, and more than 65 employees, including four direct reports overseeing Operations & Logistics, Sourcing, Partner Operations, and Operations Support. Reporting to the Chief Impact and Operating Officer, the position is a member of Maryland Food Bank’s Senior Leadership Team, which collaboratively shapes the organization’s mission, culture, strategy, and operations. The role leads statewide operational functions, develops and executes strategic initiatives, manages budgets and resources, monitors performance, and coordinates priorities across departments. It also oversees compliance, risk management, safety, asset stewardship, emergency readiness, and the development and performance of Operations staff.

Requirements

Bachelor’s degree required.
At least 15 years of Operations, Supply Chain, and Logistics leadership experience.
Five years in a senior-level role, such as Director or Vice President.
Ability to create, articulate, and implement strategy, adapt to changing needs, and drive organizational change.
Understanding of and commitment to creating a safe and supportive work environment that incorporates and sustains equity and inclusion.
Solid understanding of logistics related to storage, handling, and shipment of goods.
Demonstrated continuous improvement and project management skills.
Critical thinking skills to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Advanced oral, written, and other communication skills, including the ability to present complicated information clearly and succinctly for different audiences.
Ability to present and explain data to stakeholders to guide business decisions.
Expertise in financial documentation and compliance, P&L management and applications, and budget development and ownership.
Highly developed interpersonal and professional skills, including collaboration, unquestioned integrity, and the ability to build trust-based relationships.
Attention to detail and ability to manage multiple projects concurrently with minimal supervision in a fast-paced environment.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to learn and apply other software.
Ability to build and sustain business relationships with vendors, internal stakeholders, and organizational partners.
Ability to travel as needed to other MFB locations, partner sites, and events.
Valid driver’s license.
Ability to read, write, and speak English.

Nice To Haves

Master’s degree in supply chain, business, or a related field.

Responsibilities

Lead a statewide Operations team of more than 65 people and supervise operations across five facilities in Baltimore, Washington, and Wicomico counties, including supply chain, food sourcing, transportation and logistics, distribution, warehousing, inventory control, partner operations, business intelligence, and project management.
Develop and implement multi-year initiatives and annual operational objectives and priorities that support the organization’s long-term strategic plan.
Build and continuously improve systems and processes across partner operations, food sourcing, supply chain, inventory control, warehousing, transportation logistics, and other operational functions.
Create and manage annual Operations budgets and workplans, aligning resources with organizational priorities.
Measure and improve Operations performance using data analytics, business intelligence, agreed-upon metrics, and continuous improvement practices.
Align Operations priorities and initiatives with other departments, including Programs, External Relations, Strategy & Innovation, and Technology.
Manage capital assets, fleet, service work, and operational projects across locations.
Ensure maintenance of physical plants and equipment in collaboration with the Director of Facilities.
Manage relationships with key vendors and service providers.
Collaborate on business development opportunities that strengthen operational capabilities and organizational impact.
Promote innovation, quality, continuous improvement, effective project and change management, and partner- and neighbor-centric decision-making.
Ensure compliance with applicable federal, state, and local requirements, including AIB, Health Department, EPA, OSHA, FDA, DHS, DOT, USDA, and Feeding America guidelines.
Oversee compliance with operational aspects of major grants and contracts.
Ensure effective stewardship of organizational assets, including inventory, warehouse and transportation equipment, electronic equipment, fleet, and other operational resources.
Maintain an audit-ready environment through appropriate operational controls, administrative and reporting procedures, and safety and compliance systems.
Support workplace safety, food safety, and security, and integrate risk management into daily operations.
As a member of the Incident Command Team, plan for and respond to disasters and emergencies while supporting continuity of operations and organizational readiness.
Monitor trends, external developments, and emerging practices affecting Operations, supply chain, and the food bank sector.
Support environmental scanning and future-oriented strategic insight efforts.
Help assess evolving organizational capabilities, infrastructure needs, and operational implications of long-term strategic priorities.
Provide strategic and operational insight for organizational planning, business development, and emerging opportunities.
Coach and lead Operations staff, fostering accountability, collaboration, and professional excellence.
Promote a culture of integrity, collaboration, compassion, and excellence that recognizes high performance, innovation, and continuous improvement.
Create opportunities for staff development, professional growth, and leadership development.
Promote a workplace where people feel safe, seen, supported, and empowered to succeed.
Keep team members informed, engaged, and motivated through effective group and one-on-one communication.
Build collaborative relationships across the organization and represent Operations with colleagues, community partners, donors, government leaders, and other external stakeholders.