Senior Vice President, Operations

SingleSource • Canonsburg, PA

2d • Hybrid

About The Position

SingleSource is seeking a strategic and execution-focused Senior Vice President of Operations to lead the performance of our operational business lines. This executive will own full P&L accountability, drive client outcomes, and build a scalable, high-performing operations organization that consistently delivers excellence.

Requirements

• 12+ years of operations leadership experience, including 5+ years with executive-level P&L ownership
• Proven success leading complex, multi-line operations and delivering measurable results
• Strong financial acumen, with experience driving margin and managing budgets at scale
• Track record of improving client performance in service or high-volume environments
• Exceptional leadership, communication, and cross-functional partnership skills
• Experience with technology-enabled operations, automation, and data-driven decision-making

Responsibilities

• Drive Financial & Client Performance: Lead end-to-end P&L performance across operational lines, driving revenue growth, margin expansion, and cost discipline. Own budget planning and investment management, aligning spend to strategic priorities and proactively addressing performance gaps through data-driven insights. Oversee client outcomes across all operational lines, with accountability for SLA delivery, quality, cycle time, and overall satisfaction. Establish and lead client performance management through scorecards, regular reviews, and proactive issue resolution, serving as the senior escalation point to drive swift resolution, transparency and sustained client trust.
• Optimize & Scale Operations: Identify, prioritize, and execute process improvement initiatives that increase efficiency, quality, and scalability. Lead implementation of process and workflow changes with minimal disruption. Partner with Technology to leverage automation, systems, and tools to improve performance.
• Lead Enterprise Operations: Build and develop high-performing operations teams across multiple business lines, establishing clear standards, processes, and governance to support growth. Foster a culture of accountability, transparency, and continuous improvement. Partner cross-functionally with Sales, Finance, Technology, and People teams to align operations to business objectives. Serve as the operational voice in strategic planning, product development, and client discussions.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed