Senior Vice President, Operating Model, Product & Client Solutions

The Citco Group•Jersey City, NJ

3d•$200,000 - $325,000•Onsite

About The Position

Citco is a global leader in fund services, corporate governance and related asset services. Strategic Operations is a dedicated function within Private Assets, responsible for transformation delivery, project execution, business analysis, operational initiatives, and implementation support. This group is split into three focus areas: Operating Model, Product & Client Solutions; Data, Reporting & Platform Enablement; and Digital Workflow, Automation & AI. The Operating Model, Product & Client Solutions area defines how services should run end to end, shapes scalable products and solutions, supports complex client implementations, and ensures client commitments are operationally deliverable. This role will lead end-to-end operating model and product redesign for a portfolio of Private Assets services, from problem definition through to adoption. It involves rebuilding services around business and client needs, translating operational pain points into defined scope and delivery plans, and defining target operating models. The role also acts as the Operations voice in client pitches and solution design, leads operational solution design for marquee clients, and manages complex client transitions. Coordination across various internal teams and leadership of focus area resources, including rotational colleagues, is expected. Reporting on progress, risks, and benefits realization to senior stakeholders is also a key responsibility.

Requirements

12–15 years’ experience in private assets, working at a fund administrator, fund manager or comparable environment.
Proven delivery of operating model redesign, process re-engineering or transformation initiatives in financial services.
Strong technical knowledge of private assets accounting and operations, including fund structures and complex calculations.
The ability to see a whole service end to end rather than a single desk, and to design for scale across jurisdictions.
Significant exposure to large or complex client relationships, with credibility in front of clients and the judgement to distinguish between a reasonable request and an unsustainable commitment.
The ability to recognize where a bespoke solution has wider application, and to make the case for productizing it.
Comfortable working with data, reporting and platform teams and translating operational need into technical requirements.
Strong leadership skills and supervisory experience of other professionals, including rotational colleagues joining from the business.
Skilled in business planning, budgeting and stakeholder negotiation.
Strong written and verbal communication skills.
Advanced computer skills (Microsoft Excel, Word, PowerPoint and SharePoint).
Bachelor’s Degree in Accounting, Finance, Economics or a related field; professional accounting designation a plus.

Nice To Haves

Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.

Responsibilities

Lead end-to-end operating model and product redesign for a portfolio of Private Assets services, from problem definition through to adoption.
Lead the redesign of how a service runs end to end — not patching an existing process, but rebuilding it around what the business and clients actually need.
Translate operational pain points into a defined scope, business case and delivery plan.
Define the target operating model for a product or service, including roles, handoffs, controls and location strategy.
Develop and implement best practice standards across regions, driving consistency and efficiency.
Act as the Operations voice in client pitches, POCs and solution design, and hold the line on what is genuinely deliverable.
Lead operational solution design for our marquee clients, working alongside Client Services, Product and Client Integration.
Own the marquee solution reuse assessment — identifying where a client-specific build could be productised for the wider book, and leading that rollout.
Lead complex client transitions and implementations from an Operations standpoint, working alongside the integration team on new client setup.
Set out requirements with the Data, Reporting & Platform Enablement and Digital Workflow, Automation & AI focus areas where a redesign or client solution depends on data, platform or automation capability.
Coordinate across Operations, Tactical Operations, Marquee Client teams, Financial Statements, Tax, Investor Relations and Client Integration.
Lead and mentor focus area resources, including rotational colleagues joining from the business.
Report on progress, risks and benefits realization to the relevant leader and senior stakeholders.