SVP of Technical Services

Pax8•Denver, CO

6d•$280,000 - $310,000•Hybrid

About The Position

Pax8 is hiring a Senior Vice President of Technical Services in the United States to unify enterprise technology services, lead a cohesive artificial intelligence roadmap, and raise the bar on partner and internal service delivery at scale. This is a rare opportunity to shape a broad, high-impact function that spans technology operations, engineering, architecture, and product management — while owning how artificial intelligence becomes a practical, measurable advantage across Pax8. You’ll join at a moment where the remit is real, the mandate is clear, and the opportunity is to turn complexity into one clear, fundable plan with visible business outcomes. Pax8 is growing fast, investing in the future of cloud commerce and managed intelligence, and building a culture where curiosity, pace, and practical innovation matter.

Requirements

Substantial leadership experience across enterprise technology services, with proven ownership of broad operational scope and transformation delivery.
Demonstrated experience personally owning an enterprise artificial intelligence programme end-to-end — including adoption, governance, vendor decisions, and measurable outcomes.
Proven success improving support operations through artificial intelligence, especially where ticket or call deflection and service quality were visible priorities.
Strong judgement when balancing different technical viewpoints and turning them into one practical roadmap that teams can align behind.
Credibility across service management, technology operations, architecture, and engineering-adjacent delivery — including meaningful experience with ServiceNow improvement or remediation.
Considerable experience building or scaling global support capability, with an operator-first style and a bias for execution over ceremony.
A collaborative leadership approach that reflects Pax8 behaviours including compassionate candour, seeking to understand, doing what you say, lighting up learning, and putting the team before self.
Must hold valid right to work in the United States.

Responsibilities

Shape and own one joined-up artificial intelligence technology roadmap across engineering, partner support, and corporate applications — bringing competing ideas together into a single, prioritised plan.
Lead the full Tech Services estate across IT operations and service delivery, engineering, product management, and corporate architecture — with a clear focus on dependable execution and stronger service levels.
Design an artificial intelligence-augmented support model that improves partner experience, increases intelligent deflection, and helps support teams work faster and smarter.
Stabilise and mature the ServiceNow environment so it becomes an enabler of delivery rather than a watch-list issue.
Build real visibility around the Tech Services portfolio, create a practical architecture review rhythm, and strengthen how cross-functional integration decisions get made.
Develop and lead a senior leadership team that sets a high standard for clarity, accountability, consistency, and execution across a global organisation.