Senior Vice President of Operations

HHM Hotels•Philadelphia, PA

48d

About The Position

HHM Hotels is a leading management company with a diverse nationwide portfolio spanning luxury, lifestyle, full service, and select service. We are focused on operational excellence, strong partnerships, and performance. The Senior Vice President of Operations plays a critical role in advancing these priorities by driving revenue growth, elevating guest and associate engagement, and ensuring operational consistency across a large multibrand portfolio. This leader deepens relationships with key partners while guiding regional teams to achieve best-in-class results.

Requirements

Senior-level hospitality operations experience with a hotel management company leading to VP or above.
Background overseeing hotel portfolios with full-service, resort, lifestyle, and luxury hotels.
Experience working across multiple brand families, including independent hotels.
Strong relationship-building skills with hotel investors and regional partners.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Guide a portfolio of hotels by developing and executing strategic operating plans that improve profitability, market share, guest satisfaction, and brand alignment.
Build and maintain strong relationships with hotel investors and regional partners, providing clear expectations and driving alignment on performance priorities.
Coach, mentor, and develop a high-performing field team to ensure consistent execution and leadership bench strength across the portfolio.
Review key performance indicators to identify trends, risks, and opportunities, and deploy targeted action plans that yield measurable results.
Collaborate with cross-functional teams to enhance operating processes, elevate brand identity, and activate initiatives that strengthen portfolio performance.
Ensure hotels maintain full compliance with brand, legal, and regulatory requirements, and champion HHM's sustainability practices.
Promote transparent communication, resolve performance gaps quickly, and foster a collaborative culture across regional and property teams.
Contribute to companywide strategies that support service excellence, team engagement, and long-term revenue goals.