Vice President of Operations

Transdev • Phoenix, AZ

10d • $200,000 - $225,000

About The Position

Transdev Alternative Services (TAS) is Transdev’s dedicated autonomous vehicle (AV) operations division and the leading provider of AV testing, deployment, and managed operations services in the United States. Founded in 2017, TAS partners with premier AV technology companies to safely scale robotaxi and autonomous mobility services nationwide. With operations across multiple markets and rapid expansion planned, TAS sits at the forefront of next‑generation transportation. As part of the global Transdev organization—operating in 19 countries with more than 110,000 employees — TAS combines startup agility with enterprise-scale operational rigor. This role is critical to supporting TAS’s aggressive growth trajectory and long-term leadership succession within a premier national AV platform. The Vice President of Operations (VP Ops), TAS provides executive leadership and enterprise oversight for all TAS operational activities, including autonomous vehicle fleet operations, depot and yard operations, incident and command center response, client performance, and large-scale workforce management. This role is accountable for operational excellence, safety, reliability, and scalability across current and future TAS markets. The VP Ops serves as a key successor leader within TAS, capable of scaling nationwide AV operations while instilling client confidence, driving best practices, and ensuring readiness for rapid expansion with premier AV partners.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 15+ years of senior operations leadership experience in mobility, transportation, logistics, AV/EV, or technology-enabled services.
• Proven success leading large, distributed operational organizations (500 + employees).
• Demonstrated experience managing high-risk, safety-sensitive operations and complex incident response.
• Strong executive presence with the ability to lead client discussions, crisis response, and strategic planning.
• Willingness to travel up to 75–80%.

Nice To Haves

• Experience scaling operations in high-growth or startup-adjacent environments.
• Familiarity with autonomous vehicles, robotics, EV infrastructure, or command center operations.
• MBA or advanced degree in Operations, Engineering, or Business.

Responsibilities

• Enterprise & Field Operations Leadership
• Provide executive oversight of TAS multi-site AV operations, including testing, commercial deployments, start-ups, expansions, and transitions.
• Ensure consistent execution of operational standards, KPIs, and best practices across all markets.
• Serve as executive sponsor for assigned contracts and strategic client relationships.
• Incident Management & Command Center Oversight
• Own executive-level responsibility for incident response, escalation, and resolution across TAS operations.
• Oversee centralized command center functions, including real-time fleet monitoring, incident triage, emergency response coordination, and after-action reviews.
• Partner with Safety, Legal, Risk, and Client teams to ensure timely, transparent communication and mitigation of operational incidents.
• Lead root cause analysis and continuous improvement initiatives following incidents or service disruptions.
• Safety, Quality & Compliance
• Champion a safety-first culture across all TAS operations, ensuring adherence to AV safety protocols, SOPs, and regulatory requirements.
• Provide executive oversight of vehicle readiness, quality assurance, and compliance programs.
• Ensure audit readiness and alignment with client, regulatory, and contractual obligations.
• Fleet, Depot & Infrastructure Operations
• Oversee large-scale AV fleet operations, depot and yard management, charging infrastructure, and asset utilization.
• Ensure operational readiness to support expanding vehicle counts, new technologies, and new market launches.
• Align infrastructure planning with long-term growth forecasts and client deployment timelines.
• Client Engagement & Strategic Growth
• Instill and maintain client confidence through transparent performance reporting, executive communication, and issue resolution.
• Partner with Commercial and Client teams to support contract renewals, expansions, and new market opportunities.
• Translate operational data into executive-level insights for clients and internal stakeholders.
• People Leadership & Succession
• Lead, develop, and mentor senior operational leaders across TAS markets.
• Oversee organizations of 2,000+ employees, including frontline, supervisory, and senior leadership roles.
• Drive workforce planning, leadership development, and succession strategies to support national scale.
• Executive Collaboration & Governance
• Support and partner with Regional Vice Presidents, Corporate leadership, and functional teams to address complex operational challenges.
• Communicate goals, outcomes, and strategic direction clearly to internal and external stakeholders.
• Provide executive-level reporting for leadership reviews, QBRs, and board-level discussions as needed.

Benefits

• Competitive compensation package of minimum $200,000 – maximum $225,000
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 101-250 employees