Senior Vice President, Northern California Programs

Covenant House California•Oakland, CA

4d•Onsite

About The Position

Covenant House California (CHC) serves young people ages 18–24 who are overcoming homelessness and human trafficking, providing sanctuary and comprehensive supportive services. The organization delivers youth-centered services and works to influence systems and policy statewide, with an approach grounded in dignity, equity, inclusion, and anti-oppressive practices. Reporting to the Chief Program Officer, the Senior Vice President, Northern California provides mission-driven leadership across CHC’s Oakland, Hayward, and Santa Clara sites. The role oversees a complex portfolio of programs, people, facilities, and community partnerships, and supports organizational stability, trust, and culture following a leadership transition. The SVP is a member of the CPO’s management team and the CEO’s Executive Leadership Team, and represents CHC with staff, donors, public officials, and community partners. This position oversees programmatic and operational activities across the Bay Area sites, supports program and service development, ensures quality and safety, and leads strategic planning and budget processes. The SVP collaborates with senior leaders and teams to monitor performance and data, manage resources, develop staff, strengthen partnerships, and improve services for young people experiencing homelessness. The position is full-time, exempt, and in person, with a minimum of 40 hours per week. Weekend, evening, and holiday work may be required to support 24/7 shelter operations and organizational activities.

Requirements

Bachelor’s degree required.
At least 7 years of experience in human services, with increasing responsibility and extensive experience serving youth.
At least 5 years of management experience overseeing multiple geographically dispersed and/or differing programs.
Senior management experience with staff and budget responsibility, including staff management and accountability for a budget of $5 million or more.
Demonstrated ability to drive organizational change and improve quality of care.
Experience empowering employees and retaining and developing staff.
Outstanding oral and written communication skills for a variety of audiences.
Ability to meet deadlines and balance multiple programs.
Ability to plan and execute against specific metrics to achieve goals.
Financial management and analytical skills.
Ability to support frontline work across multiple sites, step into crisis situations, and work with and supervise staff members with lived experience.
Valid California driver’s license and acceptable driving record; driving clients in company vehicles, including 8–12 passenger vans, is an essential function.
If using a personal vehicle for work-related travel, maintain and provide proof of valid automobile insurance in accordance with applicable law and company policy.
Ability to lift up to 40 pounds and occasionally navigate stairs, bend, and sit or stand for prolonged periods.
Availability for a required weekend workday and possible late evenings, additional weekend hours, or holiday work.

Nice To Haves

Master’s degree preferred.

Responsibilities

Serve as an active member of the CPO’s management team and the CEO’s Executive Leadership Team.
Oversee programmatic and operational activities, including facilities, across CHC’s three Bay Area sites.
Develop and execute a leadership strategy for the supervision and development of direct reports and their staff.
Serve as Youth Protection & Safety Officer and ensure safety policies, procedures, and protocols are followed.
Collaborate with People & Culture and senior leadership to foster results, collaboration, responsibility, and accountability, and to motivate staff.
Represent CHC’s vision, strategy, and programs to staff, volunteers, donors, stakeholders, and the wider community.
Work with the fund development team to deepen and expand relationships with funding partners, government agencies, public partners, and community groups.
Participate in local, state, and national advocacy efforts.
Oversee site supervision and direction of Bay Area administrative and program areas to ensure excellent service delivery.
Lead development of residential and non-residential programs and services, including implementation of the Covenant House International Model of Care.
Work with site directors and management teams to ensure consistent quality support and coverage for 24/7 residential programs.
Manage projects related to opening new sites and site expansion.
Work with the QA team and program leadership to develop and monitor data integrity plans and meet CHI and funder benchmarks.
Collaborate with the CEO, CPO, and CFAO to develop, manage, and monitor the Northern California operational budget.
Link revenues and resource allocation to program and budget expectations.
Present financial progress reports to the CPO and support direct reports in understanding and contributing to program budgets.
Collaborate with the CPO to develop Northern California program and direct-service strategic priorities and the annual budget process.
Supervise implementation of strategic plans, goals, and objectives.
Integrate and evaluate program and demographic data with the QA team, ensure compliance with quality assurance requirements, and use outcomes data for ongoing program improvement.
Oversee hiring, training, and supervision of program staff, including Director- and Manager-level employees.
Transport clients in company vehicles, as required by the role.