Senior Vice President, Northern California Programs

Covenant House California•Oakland, CA

6h•Onsite

About The Position

Covenant House California (CHC) is a nonprofit organization serving young people ages 18–24 who are overcoming homelessness and human trafficking. It provides sanctuary and comprehensive supportive services, with an approach centered on young people’s dignity, strengths, and potential. CHC serves a diverse population and works to influence systems and policy statewide, with an inclusive and affirming environment for youth and staff. Reporting to the Chief Program Officer, the Senior Vice President, Northern California provides visible, mission-driven leadership across CHC’s Oakland, Hayward, and Santa Clara sites. The role oversees a complex portfolio of programs, people, facilities, and community partnerships. Following a period of leadership transition, the SVP will help strengthen culture, build trust, and provide stability while advancing the organization’s impact across Northern California. The leader is expected to work with humility, adaptability, cultural awareness, and a commitment to equity, inclusion, and anti-oppressive practices. The SVP is a member of the CPO’s management team and the CEO’s Executive Leadership Team. The role oversees programmatic and operational activities across the three Bay Area sites, supports and develops program leaders and staff, and serves as Youth Protection & Safety Officer. The SVP represents CHC with staff, volunteers, donors, public officials, government agencies, and community partners; contributes to advocacy; leads program development and service delivery; and oversees budget management, strategic planning, quality assurance, and program improvement. This is a full-time, exempt, in-person role requiring a minimum of 40 hours per week. The position includes weekend, evening, and potentially holiday work to support 24/7 shelter operations and organizational activities. The role requires a valid California driver’s license and driving record, and may include transporting clients in company vehicles.

Requirements

Bachelor’s degree required.
At least 7 years of experience in human services, with increasing responsibility and extensive experience serving youth.
At least 5 years of management experience overseeing multiple geographically dispersed and/or different programs.
Experience in a senior management role with staff and budget responsibility, including accountability for a budget of $5 million or more.
Demonstrated ability to drive organizational change and improve quality of care.
Experience empowering employees and retaining and developing staff.
Outstanding oral and written communication skills for a variety of audiences.
Ability to meet deadlines and balance multiple programs.
Ability to plan and execute against specific metrics to achieve goals.
Financial management and analytical skills.
Visionary, creative, and entrepreneurial abilities.
Relational approach that supports frontline work at multiple sites, with readiness to step into crisis situations and work with or supervise staff members with lived experience.
Valid California driver’s license and acceptable driving record; driving is an essential function and includes transporting clients in company vehicles, potentially 8–12 passenger vans.
If using a personal vehicle for work-related travel, maintain and provide proof of valid automobile insurance in accordance with applicable law and company policy.
Ability to lift up to 40 pounds and occasionally navigate stairs, bend, and sit or stand for prolonged periods.
Ability to work in an in-person business, office, and shelter environment and occasionally work outside in varying weather conditions.
Availability for one weekend workday and some late evenings, additional weekend hours, or holiday work as required to support 24/7 shelter operations, trainings, or special events.

Nice To Haves

Master’s degree preferred.

Responsibilities

Serve as an active member of the CPO’s management team and the CEO’s Executive Leadership Team.
Oversee programmatic and operational activities, including facilities, at CHC’s three Bay Area sites in Oakland, Hayward, and Santa Clara.
Develop and execute a leadership strategy for day-to-day supervision and development of direct reports and their staff.
Serve as Youth Protection & Safety Officer and ensure safety policies, procedures, and protocols are followed.
Collaborate with People & Culture and senior leadership to foster a culture of results, collaboration, responsibility, and accountability.
Represent CHC’s vision, strategy, and programs to staff, volunteers, donors, stakeholders, and the wider community.
Work with the fund development team to deepen and expand relationships with funding partners, government agencies, public partners, and community groups.
Participate in local, state, and national advocacy efforts.
Oversee site supervision and direction of Bay Area administrative and program areas, ensuring high-quality service delivery.
Lead development of residential and non-residential programs and services, including use of the Covenant House International Model of Care.
Work with site directors and management teams to ensure consistent quality support and coverage for 24/7 residential programs.
Manage projects for new site openings and site expansion projects already underway.
Work with the quality assurance team and program leadership on data integrity plans, compliance, and performance against CHC, local, and state funder benchmarks.
Collaborate with the CEO, CPO, and CFAO to develop, manage, and monitor the Northern California operating budget.
Align revenues and resource allocation with program and budget expectations.
Present financial progress reports to the CPO and support direct reports in understanding and managing program budgets and contributing to annual budget development.
Collaborate with the CPO to develop Northern California program and direct-service strategic priorities and the annual budget process.
Supervise implementation of strategic plans, goals, and objectives.
Integrate and evaluate program and demographic data with the quality assurance team.
Ensure compliance with quality assurance requirements and use program outcome data to drive continuous improvement.
Oversee hiring, training, and supervision of program staff, including director- and manager-level employees.
Support frontline work across sites and be prepared to respond to crisis situations and work with or supervise staff members with lived experience.
Drive organizational change, improve quality of care, and support employee development and retention.