About The Position

Xfinity Entertainment sits at the center of how customers discover, watch, play, and stay connected to the content they love. As the industry shifts through streaming aggregation, content fragmentation, evolving sports and live-event models, gaming convergence, and changing consumer expectations, Xfinity is positioned to simplify entertainment and create more valuable customer relationships. At multi-billion-dollar scale, with tens of millions of customer relationships, Xfinity Entertainment is a cornerstone of our consumer strategy. The business combines the reach of Xfinity’s connectivity platform, the strength of its entertainment portfolio, and deep partnerships across the streaming and content ecosystem to make entertainment easier, more valuable, and more engaging for customers. As SVP & GM of Xfinity Entertainment, you will lead the strategy, product portfolio, and business performance for the residential entertainment business. You will operate as a true general manager: setting the vision, defining where to compete, allocating investment, mobilizing cross-functional teams, and delivering measurable customer and financial outcomes across Traditional Linear TV, Streaming, Sports & Live Events, and Gaming.

Requirements

  • 15+ years of progressive leadership experience across product strategy, product management, product marketing, general management, or related commercial leadership roles in consumer technology, media, video, entertainment, telecommunications, or subscription-based businesses.
  • 10+ years leading senior teams and influencing large cross-functional organizations in a matrixed environment.
  • Deep experience with video and entertainment products, including linear video, streaming, aggregation, content discovery, sports or live events, gaming, or adjacent consumer media experiences.
  • Demonstrated GM or P&L leadership at scale, with a track record of owning business outcomes across revenue, profitability, investment tradeoffs, customer experience, and operational execution.
  • Proven ability to lead through industry disruption or business model transformation, particularly in markets shaped by changing consumer behavior, platform shifts, new entrants, and evolving partner economics.
  • Strong financial and analytical acumen, with the ability to connect market trends, customer insight, portfolio performance, and roadmap decisions to measurable business results.
  • Executive-level communication skills and the ability to align senior stakeholders around strategy, tradeoffs, decisions, and execution priorities.
  • Track record building, developing, and inspiring high-performing teams with a clear bias for accountability, collaboration, and results.

Nice To Haves

  • MBA or advanced business degree highly preferred.
  • Experience leading large-scale consumer subscription, platform, marketplace, or ecosystem businesses.
  • Experience modernizing established products while creating new growth engines in a complex incumbent environment.

Responsibilities

  • Set the vision and multi-year strategy. Define the role Xfinity Entertainment should play for customers amid rapid market transformation, and translate that vision into clear priorities, investment choices, and operating plans.
  • Own portfolio performance. Lead the residential entertainment portfolio end to end, balancing growth, profitability, product health, cost, competitive differentiation, and customer value.
  • Lead the evolution of video and entertainment experiences. Shape the roadmap across Linear TV, streaming aggregation, sports and live events, gaming, content discovery, packaging, and experience innovation.
  • Deliver measurable customer outcomes. Improve engagement, retention, satisfaction, churn, adoption, service quality, and ease of use through disciplined experience design and performance management.
  • Turn strategy into execution. Move from insight to roadmap to launch to optimization, creating business plans that clarify priorities, resources, dependencies, risks, and success measures.
  • Drive profitable growth. Identify revenue opportunities, optimize packaging and portfolio economics, evaluate partnerships, and manage the business against financial objectives.
  • Lead through the matrix. Partner closely with product, engineering, operations, marketing, sales, digital, finance, customer service, content, and partner teams to deliver coordinated outcomes at scale.
  • Build a high-performing organization. Develop leaders, raise talent density, foster accountability, and create a culture of customer obsession, innovation, speed, and enterprise collaboration.

Benefits

  • We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.
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