Senior Vice President, Global Services Management

Lazard • New York, NY

13d • $175,000 - $200,000

About The Position

Lazard is seeking a senior practitioner to lead its global services model and deliver new capabilities into it as part of the Global Corporate Transformation team within the CFO organization. The role operates at the intersection of business strategy and technology delivery, translating target operating models into implemented and well-run services. It reports to the Head of Global Corporate Transformation.

This is an operator and oversight role with responsibility for determining how work is delivered, where it is performed, who performs it, and whether it meets performance expectations. The model includes work delivered through a strategic provider and through onshore teams. The role establishes and transitions new capabilities into the service center, creates accompanying onshore roles, and oversees ongoing service performance, governance, commercial arrangements, risk, and value realization. Functional heads retain accountability for their process outcomes and policies.

The position requires partnering across transformation teams and with functional leaders and control functions. The successful candidate will influence senior stakeholders in a matrixed organization, provide candid assessments of readiness and capacity, and ensure the model meets applicable regulatory requirements, with particular awareness of EU and UK requirements affecting regulated entities and third-party arrangements.

Lazard describes its benefits as comprehensive and competitive, and aims to support employees’ health and well-being and balance across career, family, and community. It also states that it invests in career development. The expected base salary range is approximately $175,000–$200,000; base salary is one component of compensation, which may also include incentive compensation.

Requirements

• 10+ years of experience, including leadership of a global services, GBS, global capability center, outsourcing, or comparable service-delivery model.
• Experience building or scaling a global services model and then running it, with accountability for live service performance, not only transitions.
• Personal experience transitioning new capabilities into a global-services environment.
• Experience leading commercial negotiations on significant multi-year service agreements.
• Experience in financial services or a comparable regulated industry.
• Working knowledge of EU and UK regulatory expectations for third-party arrangements.
• Commercial fluency and understanding of how providers price, staff, deliver, and generate returns.
• Executive presence sufficient to influence Managing Directors and functional heads.
• Ability to execute effectively against an agenda set elsewhere and be candid about what can and cannot realistically be delivered.

Responsibilities

• Translate target operating models into delivery plans specifying what moves into the service center, what is established onshore, and in what sequence.
• Assess the feasibility, cost, capacity, and risk of onboarding functions or roles, and identify when work is not ready to move.
• Define target service models for capabilities, including scope, roles, governance, service levels, technology enablement, and interfaces with retained functions.
• Lead transitions and stabilization of new scope through steady-state performance.
• Determine appropriate delivery locations across offshore, nearshore, onshore, partner, and other models.
• Establish onshore roles alongside migrated work in partnership with People & Organizational Transformation.
• Serve as executive owner of the strategic provider relationship through the provider’s senior leadership.
• Own operating performance across onshore and offshore delivery, and lead governance forums focused on service levels, quality, capacity, productivity, and issue resolution.
• Hold the provider accountable for automation, AI, and year-over-year productivity commitments.
• Own the end-to-end commercial relationship, with Legal and Finance support, including scope changes, pricing, benchmarking, and renewals.
• Track and report value realization against business cases developed by the transformation team.
• Partner with Risk on resiliency, business continuity, concentration risk, and exit planning; incorporate regulatory, risk, and continuity requirements into capability design before go-live.
• Ensure the operating model is designed and governed in accordance with applicable regulatory requirements, particularly relevant EU and UK requirements, and support internal audit, entity boards, and regulators as required.
• Use service-performance data to identify opportunities for further process simplification or automation and bring them to Process & Technology Transformation.
• Advocate for the global-services model and partner with functional heads and teams across transformation, Technology & Engineering, Compliance, Legal, Risk, Finance, and entity leadership.
• Influence Managing Directors and functional leaders in a matrixed organization without relying on direct authority, and provide candid feedback on transformation sequencing, capacity, and readiness.

Benefits

• Comprehensive, competitive benefits supporting employee health and well-being.
• Individualized employee experience intended to help balance career, family, and community commitments.
• Investment in career development.
• Compensation may include incentive compensation in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed